Bitdefender update fails all the time

[Computer123]

I try to update it but never downloads anything and a red exclamation mark appears, however it does show the amount of stuff need to be downloaded.

[Atomic Rooster]

Try downloading the latest version and installing that.

[Computer123]

Thank you for your answer. i tried to re-install. i tired uninstall it first but it failed and everything was removed but the folder remain and i tried to delete the folder access denied. i thought well okay, i downloaded the version off the internet and i got this message, well I'm going attach it now, what error i got. the online scanner failed to update to and scan, I'm very afraid that my computer is effected by virus. what should i do? should i download another anti virus i don't know. please help me out here.

[Atomic Rooster]

Make sure all the BitDefender files have been removed from the computer. Run the uninstall tool available from here: www.bitdefender.com/uninstall

Save it on your computer and only run it after the download has completed. Then try to install the new version.