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Old 01-09-2013, 02:43 PM   #1
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Exclamation WiFi Problem!

Hi everyone,

I've got a Dell N5010 with Windows 7, after dropping my laptop and breaking the hard drive (thankfully just the HDD) I replaced it with one I bought from Amazon, all is well apart from I now have to use an external antenna for WiFi to work. Without it I just get ' No connections are available'. I also can't turn off the touchpad with the button to the right of F12 like I used to.

I read somewhere it might be to do with the Dell Drivers CD? Can anyone help me?


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Old 01-09-2013, 07:13 PM   #2
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Default Re: WiFi Problem!

i dont know to much about this stuff, but im going to take a guess that there is damage to the MOBO, not sure what you read about dell drivers, but reinstall them and see if that helps :/ Best of luck

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Old 01-09-2013, 08:55 PM   #3
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Default Re: WiFi Problem!

Yes its possible that you have damaged the inbuilt wireless card on the motherboard..
See all my PC spec's here https://bit.ly/1lWAJhz
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Old 01-10-2013, 06:52 AM   #4
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Default Re: WiFi Problem!

It's likely the drivers. Does it work if you plug it in with an ethernet cable? You can download the drivers from Dell's website from another computer and save them to a flash drive and then load them on the laptop too.

Actually just use the exteranl wireless, go to Dell's website, go to the support page and click on drivers, put in the service tag of the laptop and it will give you the drivers you need.
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Old 01-15-2013, 12:28 AM   #5
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Default Re: WiFi Problem!

When you say external antenna I have to assume you mean something like a wireless usb device. If you can get the keyboard off you'll see the wireless card and where it plugs in. In a impact it's a sure bet the card came unplugged from it's socket.
If this is the case simply reseat the card and button her back up. Power up and check to see if it has come back to life.
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