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Old 08-06-2018, 08:36 AM   #1
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Default Problems retrieving emails

I am having some problems with retrieving emails for my @live address.

This problem is not applicable to my 'In-Box' more so with one of the folders that I created but which holds quite a lot of emails. When I open it I get a message that says something along the lines of "Hold on while we retrieve your emails". There seems to be something going on for quite a while but then stops and no emails appear.

Is there something else that I can do to get over this please?

Many thanks.
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Old 08-06-2018, 09:52 AM   #2
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Default Re: Problems retrieving emails

How are you trying to access your email? Is it thru a web app provided by your email vendor or are you using a mail app on your PC?
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Old 08-06-2018, 10:54 AM   #3
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Default Re: Problems retrieving emails

I am using Windows 10 at the moment and my @live and @gmail emails are accessed by clicking on the envelope icon on the taskbar.

Hope this info will help you.
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Old 08-06-2018, 01:12 PM   #4
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Default Re: Problems retrieving emails

Ok, you're using the Win 10 mail app. Are you able to get your gmail emails OK?
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Old 08-06-2018, 01:27 PM   #5
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Default Re: Problems retrieving emails

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Originally Posted by strollin View Post
Ok, you're using the Win 10 mail app. Are you able to get your gmail emails OK?
Yes I am receiving both @gmail and @live emails OK but it just can't seem to fetch the emails that are in the @live folder that I want.

Thanks again for trying to help.
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Old 08-07-2018, 08:24 AM   #6
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Default Re: Problems retrieving emails

If you login to the website (live.com), are you able to open that folder there?
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Old 08-07-2018, 09:00 AM   #7
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Default Re: Problems retrieving emails

Brilliant!!!!! Thank you so much.

Why can I get at it going that way and not via my normal route, i.e the envelope icon?

Thanks again for your help. very much appreciated.
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Old 08-11-2018, 11:19 AM   #8
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Default Re: Problems retrieving emails

I would suspect your local file got corrupted. You might try reading this info to see if you can get things sorted: https://answers.microsoft.com/en-us/...6-7f258f2606bf
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