I have a client that needs to use the website www.readingplus.com
. I connected remotely and showed the customer the website and all was fine. Now however, a few days later she cannot connect to the site at all (from any of the pcs one her home network).
When I ping the site from her location we get 100% packet loss.
When I ping the site from my location I get the site ok, but still get 50% packet loss.
I need help of where to start diagnosing this problem. I believe that this may be a routing issue but dont know where to start the troubleshooting process?
Do I refer this to her ISP or report to the the company who own the website?
Can anyone help?