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Old 03-08-2017, 12:16 PM   #1
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Default Microsoft Outlook

Today I have moved the Data File (.pst) within Outlook from the 'C' drive to my 'D' drive so that I can create some personal files to enable me to keep important emails and, so that they wont get deleted if I do a clean install of Windows at any time.

The procedure seemed to work perfectly and the new location is showing in Outlook but, since doing it at about 11am today I have not received any emails into Outlook. I am using a gmail account and the mails are still arriving OK when I get at it via Google.

Anyone have any thoughts please.

Many thanks.
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Old 03-08-2017, 10:37 PM   #2
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Default Re: Microsoft Outlook

Uninstall and reinstall outlook.
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Old 03-09-2017, 04:46 AM   #3
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Default Re: Microsoft Outlook

Thank you. I found an error 0x800401F, googled it and came up with a process that has corrected things.
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Old 03-22-2017, 03:16 PM   #4
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Default Re: Microsoft Outlook

Quote:
Originally Posted by bluenose1940 View Post
Thank you. I found an error 0x800401F, googled it and came up with a process that has corrected things.
Can you point out the cause and solution here? It might be helpful for others.
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Old 03-26-2017, 03:15 PM   #5
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Default Re: Microsoft Outlook

the cause is moving files that are used in the program.

moving these file and not telling outlook that you moved them can either cause outlook to re-create, fail to start, or just sit there doing nothing.

one way to get these files back is to remove and re-add the software.
another is to click file -> account settings -> select the data files tab.

and select a new location for the data file, or select the data file that you have moved.


the correct way to move a PST file is to right click and close it. move it then select to open it again.

the correct way to move an OST file is described here:
https://support.office.com/en-gb/art...7-04d4b69cf9a0
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Old 03-28-2017, 09:24 AM   #6
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Default Re: Microsoft Outlook

Bluenose1940, Kevin dark was curious what steps you took to fix your problem.
Maybe you can post the link you found to fix it?
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Old 05-18-2017, 03:20 AM   #7
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Default Re: Microsoft Outlook

Technician, your post at #6 above refers.
My most sincere apologies, I did not spot posts #4, #5 and #6 until this morning.

This is what I did to resolve my problem.
1. From Outlook 2010 click File>Account Settings>Account Settings
2. Click Change Folder
3. Click New Outlook Data File (This is just temporary)
4. Give it a name (I used "Test")
5. Click the + to the left of the folder name to expand the subfolders. Click Inbox. Click OK.
6. Then Click Change Folder
7. Click Select the one you want
8. Click the + to the left of the folder name to expand the subfolders. Click Inbox. Click OK.
9. Close Account Settings and click send/receive.

And this is where I found it.
It Is Solved: 0x8004010F: Outlook data file cannot be accessed.

Once again, I apologise most sincerely for not dealing with this at the time.
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