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Old 01-15-2013, 08:55 PM   #1
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Default Google will not load

All of our workstations run w7 and our users have roaming profiles. We use IE for internet browsing. Some users have lost access to google.ca. Every other website works fine. I've had some limited success with Microsoft Fixit solutions but those require the user to be an admin and I'm not interested in promoting users to admin status. The issue follows the user from machine to machine but does not affect that machine for other users. Any thoughts on where to look or what to do?

Thanks in advance.
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Old 01-15-2013, 10:02 PM   #2
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Default Re: Google will not load

Are you running any proxy server?
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Old 01-15-2013, 10:04 PM   #3
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Default Re: Google will not load

No proxies. This issue only affects a small # of users.
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Old 01-15-2013, 10:12 PM   #4
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Default Re: Google will not load

Lost access to google.ca or all sites?

Could you show us the error page?
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Old 01-15-2013, 10:23 PM   #5
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Default Re: Google will not load

Quote:
Originally Posted by dale View Post
Lost access to google.ca or all sites?

Could you show us the error page?
google.ca I havent had the user try google.com or other iterations of google. The error is nothing extraordinary. The usual Page not found comes up.
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Old 01-15-2013, 10:38 PM   #6
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Default Re: Google will not load

Could you ask the affected users to paste google.ca ping results when google.ca is not working?
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Old 01-15-2013, 10:40 PM   #7
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Default Re: Google will not load

Quote:
Originally Posted by dale View Post
Could you ask the affected users to paste google.ca ping results when google.ca is not working?
I will give that a whirl tomorrow thanks. If the ping works would a tracert give any extra info that might be useful?
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Old 01-15-2013, 10:48 PM   #8
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Default Re: Google will not load

It might help.

I am thinking mainly two possibilities right now: some sort of broken redirecting malware that attempts to redirect google.ca access to another site (usually a data mining, phishing, or spam site, but if this malware or the site is broken, then you might have no access); google.ca blocked under Windows hosts file -- sometimes this goes hand-in-hand with a redirecting malware.
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Old 01-16-2013, 05:06 AM   #9
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Default Re: Google will not load

check out what the host file reads go in to command prompt and type without qutoes these 2 commands,

"cd C:\windows\System32\drivers\etc"
"type Hosts"

and see if it reads as a normal host file or if there are edits that have been made and let us know.

Kind Regards
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Old 01-16-2013, 11:19 AM   #10
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Default Re: Google will not load

Attached should be screenshots of pinging google.ca, tracert google.ca and what the hosts file contains. I do see a 2nd entry in the hosts file but I was unable to edit the host file.
Attached Images
File Type: png ping.png (13.9 KB, 4 views)
File Type: png tracert.png (26.8 KB, 3 views)
File Type: png hosts.png (24.9 KB, 3 views)
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