Go Back   Computer Forums > General Computing > Networking | DNS
Click Here to Login
Join Computer forums Today


Reply
 
Thread Tools Search this Thread Display Modes
 
Old 02-04-2011, 03:48 AM   #1
Solid State Member
 
Join Date: Feb 2011
Posts: 8
Default Broadband instability

Our broadband service keeps going off for short periods. I have noticed since I've been monitoring it that the IP address lease date has been renewed twice before the previous lease expired. Is this usual? Is it likely to be a cause of the problem or a symptom? Our router is mleft on 24/7. I'd be grateful for any light shed on this.
__________________

Zenbo is offline   Reply With Quote
Old 02-04-2011, 03:48 PM   #2
JCB
Daemon Poster
 
JCB's Avatar
 
Join Date: Oct 2004
Posts: 1,302
Default Re: Broadband instability

i leave my router on 24/7 and its not an issue for me. My IP changes every 5 days or so. Its not usual to renew 2 times before its lease date, Im guessing theres a problem with your router?? Can you do a constant ping to it and see if it times out??

What router are you using?

What broadband company are you using?

What country r u from?
__________________

__________________
Check Out My Computer Related YouTube Channel @ Click Here
JCB is offline   Reply With Quote
Old 02-05-2011, 03:16 AM   #3
Solid State Member
 
Join Date: Feb 2011
Posts: 8
Default Re: Broadband instability

Hello JCB,

We're with Virgin, the router is D-link, and I'm in the UK. We were with BT before and the actual bb service was stable if a little ponderous, so I don't buy the idea that Virgin want to look at first - that it's something to do with our PC, software or conditions in the house. I don't know what a ping is in computer terms.
Zenbo is offline   Reply With Quote
Old 02-07-2011, 02:09 PM   #4
Fully Optimized
 
jmacavali's Avatar
 
Join Date: Jun 2009
Posts: 4,867
Default Re: Broadband instability

Try power cycling the router and modem. Unplug both devices, leave them off for about 30 seconds, plug in the modem, give it 10 seconds, then plug in the router. See if that helps.

Start>Run>type CMD into the box>type ping -t Google (notice the spaces). You are looking for Replies. If you get anything else, then this shows that the connection is not stable.
__________________
****************************************
Don't take life too seriously -- no one gets out alive. Plus, who wants to arrive to the hereafter in pristine condition wearing a suit and tie?
I want to slide in sideways, worn out, used up, hair a mess, clothes tattered, & screaming, "Whooo! What a ride!"
****************************************
jmacavali is offline   Reply With Quote
Old 02-08-2011, 04:03 AM   #5
Solid State Member
 
Join Date: Feb 2011
Posts: 8
Default Re: Broadband instability

Quote:
Originally Posted by jmacavali View Post
Try power cycling the router and modem. Unplug both devices, leave them off for about 30 seconds, plug in the modem, give it 10 seconds, then plug in the router. See if that helps.

Start>Run>type CMD into the box>type ping -t Google (notice the spaces). You are looking for Replies. If you get anything else, then this shows that the connection is not stable.

Thanks for that, but we don't have a separate modem. Not sure why. You may gather, we aren't very expert at broadband! Thanks for your thoughts anyway.
Zenbo is offline   Reply With Quote
Old 02-09-2011, 10:42 AM   #6
Fully Optimized
 
jmacavali's Avatar
 
Join Date: Jun 2009
Posts: 4,867
Default Re: Broadband instability

That's ok. You can just power cycle the router then (my modem is also a wireless router so that I only have one device as well).

Plus you can still try the ping and let us know the results.
__________________
****************************************
Don't take life too seriously -- no one gets out alive. Plus, who wants to arrive to the hereafter in pristine condition wearing a suit and tie?
I want to slide in sideways, worn out, used up, hair a mess, clothes tattered, & screaming, "Whooo! What a ride!"
****************************************
jmacavali is offline   Reply With Quote
Old 02-09-2011, 11:31 AM   #7
Solid State Member
 
Join Date: Feb 2011
Posts: 8
Default Re: Broadband instability

I did run the command: ping - t Google. Wasn't sure if the Google should have been underlined but I didn't do that. Anyway, something happened, but the response appeared and disappeared too fast to even see the first word. Does that mean the connection is good? So far today the broadband connection has been steady, but I've been down this road before, and it usually leadd in a circle back to woeful.

Thanks for your help.
Zenbo is offline   Reply With Quote
Old 02-10-2011, 12:21 PM   #8
Fully Optimized
 
jmacavali's Avatar
 
Join Date: Jun 2009
Posts: 4,867
Default Re: Broadband instability

Sorry the command should be ping -t Google (I forgot to put it into an actual web address).

At this point, I would contact your service provider and let them know you are having issues. Then they can investigate it from their end. They might have to replace the modem/router or they might have other ideas for you to try. At the very least, if you contact them while it is happening they can troubleshoot it with you and hopefully dertermine what is causing it.
__________________
****************************************
Don't take life too seriously -- no one gets out alive. Plus, who wants to arrive to the hereafter in pristine condition wearing a suit and tie?
I want to slide in sideways, worn out, used up, hair a mess, clothes tattered, & screaming, "Whooo! What a ride!"
****************************************
jmacavali is offline   Reply With Quote
Old 02-10-2011, 01:06 PM   #9
Solid State Member
 
Join Date: Feb 2011
Posts: 8
Default Re: Broadband instability

Yep, I've tried them. I can't say they were a lot of help. Hence me wandering round the internet looking for answers. Anyway, thank you so much for picking it up and trying to help. It was more encouraging than my ISP's pointless, stonewalling repetitions.
Zenbo is offline   Reply With Quote
Old 02-10-2011, 03:36 PM   #10
Baseband Member
 
Join Date: Jan 2010
Posts: 41
Default Re: Broadband instability

I had a problem once with one of my routers, it took me a while as it kept going on and off. Eventually I started timing the errors and it was every 10 or 20 minutes exactly. It was a router error, so in the bin, go to the shops and got another for about 25, all was well. I am with Virgin as well and their service does have a few blips especially weekends when the whole service is loaded up.
__________________

__________________
------------------------------------------------------
EVGA 680i enthusiast board 1066Mhz FSB, 4Gb DDR800 GSkill RAM, 450GB HD + .5TB external, PNY Verto GeForce 8800 GTX Graphics adapter,overclocked. Zulman CPU cooling, Thermaltake ToughPower 750w Modular SLI Certified Power Supply.
chin00k47 is offline   Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are Off



All times are GMT -5. The time now is 08:47 PM.


Powered by vBulletin® Version 3.8.8 Beta 4
Copyright ©2000 - 2017, vBulletin Solutions, Inc.
Search Engine Friendly URLs by vBSEO 3.6.0