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Old 01-19-2006, 05:40 PM   #1
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Default Windows XP MC 05 Start Up Issue

I did a search for black screen, which is the problem I'm having, but have not found a similar situation. Any other hints would be appreciated.

Not sure about terms but when I say recovery that means reformating, and restore means reconfiguring to previous settings.

I've got an HP box with XP Media Center 2005 (with all current updates as of 1/18/06) installed, that was first turned on Xmas day. This problem first happened to me last week.

When I turn on the computer, I see a blue HP screen with the options of pushing F1 for BIOS options or F10 to perform a system recovery from my recovery partition on my HD. Next, the screen blacks out at the point when I normally see the Windows loading screen. I've let it sit for about 20 min with no result. I'll turn off the computer, let it sit for a few, and then turn it back on. I still see the blue HP screen, but next it says "Windows failed to load" and provides me with some options. I've tried "Restart Windows from last successful settings" but I still have a black screen. When I load any of the 3 safe mode options, Windows loads and I'm able to save, perform system restore, or even get online, but all still in safe mode.

I restored my computer through Safe Mode to the point when I first turned on the computer. I managed to get Windows to load normally, but I decided to go ahead and perform a complete system recovery.

During the time that I was having problems with the black screen, pushing F10 to perform a system recovery would go to a screen with a bar that would fill to 100% showing progress of the Recovery initiation and then go black. When I finally got Windows to load and got the recovery program to load completely, and I reformatted everything.

I spent the next few hours downloading all the driver updates and etc.

Today, I get out of school, turn on my computer, and see the return of the problem.

I've already sat on the phone for 2 hours with HP Customer Service, and while they were nice, they were useless. We ended our conversation with them trying to sell me a restore disc for $30. I don't think that the restore disc would do anything different from the one that I made when I turned on the comp (and that didn't help during the ordeal). I think this is a problem with the OS, but I'm not sure.

Today (1/19/06) I can load it into safe mode, and I've restored the settings to the day when I reformatted everything, but I still cannot get into the HP recovery program at boot up.

Once again, I've written a partial novel about my issues, but hopefully the info can help someone help me.

Thanks
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Old 01-19-2006, 05:48 PM   #2
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Default Re: Windows XP MC 05 Start Up Issue

Hmmm; last week I had called HP about a recovery problem (my discs got scratched) and with out a hassle; they immediately sent me recovery discs. THe recovery partition on my HD was deleted so the F10 wouldn't work. Within 3 business days...it was at my door; i followed the instructions that came with it and now my computer is fine ...guess u didn't have luck with the free recovery discs. Is your computer still under warranty? You shouldn't have to pay.
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Old 01-19-2006, 05:53 PM   #3
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Default Re: Windows XP MC 05 Start Up Issue

I'll tell you something awesome I had with HP too.

My mom bought a $17 Multimedia Keyboard and it came with 4 HP recovery discs. It wouldn't boot from the CD as I had different stuff than anyting else. I put all the i386 folder, downloaded the 6-diskette boot for Windows XP Home fr and I tried it. That thing DID work!
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Old 01-19-2006, 05:53 PM   #4
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Default Re: Windows XP MC 05 Start Up Issue

Quote:
Is your computer still under warranty? You shouldn't have to pay.
Yeah, it's got a 1yr, and I got it was bought like 2 days before Xmas

Quote:
It wouldn't boot from the CD as I had different stuff than anyting else. I put all the i386 folder, downloaded the 6-diskette boot for Windows XP Home fr and I tried it. That thing DID work!
I'm sorry, I don't understand.
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Old 01-19-2006, 05:58 PM   #5
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Default Re: Windows XP MC 05 Start Up Issue

Call HP again and tell them your under warranty; no way you should have to pay for your recovery discs. And the discs they send you are different from the ones you are suppose to burn yourself.
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Old 01-19-2006, 06:05 PM   #6
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Default Re: Windows XP MC 05 Start Up Issue

Thanks, I'll get on their case.

Anyone have any idea about the problem?
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