Go Back   Computer Forums > General Computing > Hardware
Click Here to Login
Join Computer forums Today


Reply
 
Thread Tools Search this Thread Display Modes
 
Old 07-01-2007, 03:08 PM   #1
Fully Optimized
 
ssc456's Avatar
 
Join Date: Jan 2007
Posts: 4,279
Send a message via MSN to ssc456
Default Windows update problems

hi

a friend of mine is having problems updating his computer and i think i know whats causing it.

about 3 weeks ago his computer was turning itself off randomly he replaced his RAM his motherboard and his PSU and the problem was still there so i figured it must be software so i dual booted his original xp SP2 with another XP SP2 and on the new 1 didnt turn off at all even wen left on for like 2 days so i switch back to the old install and it turns off again.

so i decided to do a windows repair via the xp disk now the first problem was that we did the repair with his SP1 disk and when we tried to update it wouldnt install SP2 coz technically the firewall and stuff was already installed just not usable.

i tried the instructions here http://forums.techarena.in/showthread.php?t=772182

with no luck if i cant get them to update i think im gonna try and remove all the updates via add and remove programs and update via the site see if that works ?

but surely i dont need to do that microsoft must have figured people are going to use the repair utility on there disks and then want to update ?
so yet again i repaired the windows installation but with my SP2 disk this time and i go to update it and it wont AGAIN it downloads them but when trying to install it just finishes and says the following updates were not installed .....
is this coz he technically has all the updates so they are not needed ?
what can i do to get them to update i have tried
__________________

__________________
He who has never failed has never attempted anything worth succeeding at.

Dont Eat Animals, Its Not Good For Them And They Dont Like It!
ssc456 is offline   Reply With Quote
Old 07-01-2007, 10:59 PM   #2
BSOD
 
Join Date: Apr 2005
Posts: 6,556
Send a message via MSN to Rudster816
Default Re: Windows update problems

updates are no long avible for windows 2000 anymore i think. ther isnt even updates for XP SP1 you have to have SP2 to recive updates.

and IMO 2000 is secure enough.
__________________

Rudster816 is offline   Reply With Quote
Old 07-02-2007, 04:48 AM   #3
Golden Master
 
Raffaz's Avatar
 
Join Date: Sep 2006
Posts: 6,798
Send a message via AIM to Raffaz Send a message via MSN to Raffaz Send a message via Yahoo to Raffaz
Default Re: Windows update problems

Have i missed something? Hes running XP isnt he?
Raffaz is offline   Reply With Quote
Old 07-02-2007, 06:51 AM   #4
Fully Optimized
 
ssc456's Avatar
 
Join Date: Jan 2007
Posts: 4,279
Send a message via MSN to ssc456
Default Re: Windows update problems

Quote:
Originally Posted by Rudster816 View Post
updates are no long avible for windows 2000 anymore i think. ther isnt even updates for XP SP1 you have to have SP2 to recive updates.

and IMO 2000 is secure enough.
??????????? im greatful for all replies but please read the first post before replying i think i mention xp about 55 times and not mention windows 2000 once ?????????

he had XPSP2 and his comp turned off every now and then. i created a dual boot with a second XPSP2 and the new installation did not restart even after 2 days solid. so i removed the second XPSP2 so hes only got his original 1 left which still restarts. then i decide to repair the windows installation via the xp disk. unfortunately i did it with a SP1 disk so we tried to update windows from there and download SP2 it downloaded but didnt install it encountered a problem. upon looking in control panel i found the windows firewall and other SP2 features were already installed but unusable so i figured i best repair xp again with my SP2 disk.

i repaired it and now the SP2 features work fine but when i tried to do a windows update it downloaded them but failed to install ? i personally think its coz the updates are already on his computer just not usable ?
they are not in add and remove programs.
__________________
He who has never failed has never attempted anything worth succeeding at.

Dont Eat Animals, Its Not Good For Them And They Dont Like It!
ssc456 is offline   Reply With Quote
Old 07-02-2007, 06:56 AM   #5
Golden Master
 
Raffaz's Avatar
 
Join Date: Sep 2006
Posts: 6,798
Send a message via AIM to Raffaz Send a message via MSN to Raffaz Send a message via Yahoo to Raffaz
Default Re: Windows update problems

It would probably be quicker and easier to backup and do a clean install. After all the time you have already spent on there, it could have all been done by now.
Raffaz is offline   Reply With Quote
Old 07-02-2007, 07:30 AM   #6
Fully Optimized
 
ssc456's Avatar
 
Join Date: Jan 2007
Posts: 4,279
Send a message via MSN to ssc456
Default Re: Windows update problems

yh well thats what i would do.

but unfortunately my mate has 3 lines of programs in his start menu when his resoultion is on 1200 by 800 and he doesnt keep his setup files ?

so hed rather not but as a last resort he will.

also i have just recieved a phone call saying windows defender will not update either ?
__________________
He who has never failed has never attempted anything worth succeeding at.

Dont Eat Animals, Its Not Good For Them And They Dont Like It!
ssc456 is offline   Reply With Quote
Old 07-02-2007, 07:31 AM   #7
Golden Master
 
Raffaz's Avatar
 
Join Date: Sep 2006
Posts: 6,798
Send a message via AIM to Raffaz Send a message via MSN to Raffaz Send a message via Yahoo to Raffaz
Default Re: Windows update problems

I found this, see if it helps. Have fun going through it all lol

Checklist for some of the most common problems with Windows Update issues

Use the information from step 1 with the Windows Update Troubleshooter. if the Troubleshooter does not solve your problem follow this checklist to resolve your issue. If applicable, give this information to the person assisting you with the problem.

Be sure you are logged in to a profile that has Administrator privileges

REBOOT before beginning.



1. Check the Windows Update Log for the exact error message. The appropriate error(s) should be near the end of the log.

"C:\Windows\Windows Update.log" (Windows 98/ME/XP)
"C:\WINNT\Windows Update.log" (Windows 2000)

Update.log may be hidden, if it is hidden:
Go to C:\WINDOWS
Click the top TOOLS, click FOLDER OPTIONS, click VIEW
Check the radio button. "Show hidden files and folders"
Click OK and you should now see more files.

Use the Windows Update Troubleshooter or give this information to the person assisting you with the problem.

2. Disable ALL antivirus components, Web Trap component of PC-cillin, Surfin Guard Pro, download accelerators/enhancements, Download Accelerator Plus, spyware applications and anything unusual installed.
Third-Party Products That Conflict with Windows Update, this is NOT a complete list, but it gives you an idea what to look for.
Make sure you repeat this step after every reboot before continuing.

3. Reboot computer then try updates one at a time if issue involved multiple updates.

4. Check Date/Time (Look Closely, this is a major cause of update issues).
Also verify the computer is set to the correct Time Zone:
Double click Clock in Notification area (bottom right corner normally)
Click Time Zone tab.

5. Try another profile with Administrator access.
If you do not have one, go to User Accounts in the Control Panel.
Select "Create a new account"
Select "Computer Administrator" when the option arrives.
Follow the prompts to create the profile.
Log out of old profile, log in to new profile.

6. If you use AOL, minimize AOL and open Windows Update:
Start/All Programs/Windows Update

7. Verify the following services are not disabled (Windows XP Windows Server 2003)
Start/Run
Type "services.msc"
Click "OK"
Automatic Updates
Background Intelligent Transfer Service (BITS)
Cryptographic Services
Remote Procedure Call (RPC)
System Restore Service

8. Try it in Safe Mode (Windows XP)
Reboot tapping F8 each second.
Select "Safe Mode" at the menu.

9. Go to windows update
Click "Pick updates to install" on the left panel instead of "Scan for updates".
Follow the prompts as usual.
"Scan for updates" should work properly the next time.

10. Run an updated virus scan.
Or Scan for Viruses online.
Sometimes it is a good idea to run more than one to ensure nothing is missed:
Kaspersky Online Virus Scanner
Panda ActiveScan
Trend Micro House Call
Symantec Security Check

11. Check this link:
Do you have parasites?

Run Ad-Aware (free version)
Update if you already have it.
Or
SpyBot
Update if you already have it.
You may want to use both of these tools to be sure all spyware is gone.

12. Download CWShredder.
Be sure to update to the latest version.

13. For troubleshooting, temporarily disable any 3rd party firewall but FIRST enable Internet Connection Firewall "ICF" (Does not apply to Windows 9x)

14. (Windows XP):
Reboot computer.
Go to Control Panel
Open Administrative Tools
Double-click Services.
Right-click Cryptographic Services.
Click Properties.
Click Automatic for Startup type.
Click OK and follow prompts.

Reboot, login to an Administrator account.
Double click My Computer.
Double click C drive.
Double click Windows file.
Double click System32 file.
Right click catroot2, click rename, type "catroot2old"
ENTER
Reboot

15. (Windows XP)
Go to Control Panel.
Click Windows Update on the left panel

16. Go to Internet Options in the Control Panel:
Delete Cookies
Delete Files (check box "Delete all offline content")
Clear History
Perform Disk Cleanup:
Start/All Programs/Accessories/System Tools/Disk Cleanup
Check all boxes except "Compress Old Files"
Click OK and follow prompts.

17. Set a language in Internet Explorer:
To check the language setting in Internet Explorer:
(1.) Click "Tools" and then select "Internet Options".
(2.) Click "Languages".button
(3.) Make sure at least one language is listed in the "Language Options" dialog box

18. Disable the options "Automatically detect settings" and "Use automatic configuration script."
To do this:
(1.) Open Internet Explorer.
(2.) Click "Tools," and then click "Internet Options."
(3.) Click "Connections," and then click "LAN Settings."
(4.) Make sure the check boxes for "Automatically detect settings" and "Use automatic configuration script" are not selected.

19. Open Internet Explorer
Click Tools
Click Internet Options
Click Security tab.
Click "Internet Zone"
Click Default
Click OK and follow prompts.

20. Uncheck "Check for server certificate revocation"
a. Open Internet Explorer
b. Click on Tools
c. Click on Internet Option from the drop down menu
d. Click on the Advanced tab
e. Scroll down to the Security Section
f. Unselect "Check for server certificate revocation"
g. Reboot the machine

21. Follow this link:
WINUP: "Software Update Incomplete, This Windows Update Software Did Not Update Successfully"

22. Upgrade to the latest version of Internet Explorer with the latest Service pack if you have not already done so

If you already have the most current version, repair Internet explorer:
Go to Add/Remove Programs in the Control Panel

Windows XP
Select "Microsoft Internet Explorer"
Select "Change/Remove"
Choose the Repair option

Windows 9x
Select "Microsoft Internet Explorer and Internet Tools"
Click Add/Remove
Choose the Repair option

23. Verify Internet Explorer is using 128 bit encryption. If not follow the steps above to upgrade/repair Internet Explorer.
To check:
Open Internet Explorer.
Click "Help", click "About Internet Explorer"
"Cipher Strength" should be "128-bit"

24. Disable all Start-up items
Reboot
Start/Run
Type "msconfig" ENTER
Click Start-up tab and make a note of what is checked and unchecked.
Go back to General tab.
Select Selective Start-up (unless already selected).
Uncheck "Load Start-up group items".
Click OK, follow prompts and reboot.
Try windows Update again.
When done, go back to MSCONFIG.
Recheck Start-up tab items and place to normal Start-up if that was original configuration.
Click OK and follow prompts.

25. Change the URL prefix to "https" instead of "http"
If this resolves your issue, this is most likely a caching issue referencing outdated Microsoft data with your ISP.
This workaround may be necessary until your ISP clears their cache, usually less than a week.

26. WINUP: Problems When Viewing or Downloading From Windows Update

27. Display contents of hidden folders:
Open My Computer
Click "Tools"
Click "Folder Options"
Click "View" tab
Under "Hidden files and folders"
Select "Show hidden files and folders"
Uncheck "Hide extensions for known file types"
Uncheck "Hide protected operating system files"
Click OK
Delete Windows Update data:
Open My Computer
Double click C drive
Double click "Program Files" folder
Double click "Windows Update" folder.
Delete everything except the "V4" folder
Double click "V4" folder
Delete everything in the folder except "iuhist.xml"
Close the window and attempt update again.

28. You Cannot View Updates on the Windows Update Site Using Secure Socket Layer
__________________

Raffaz is offline   Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are Off



All times are GMT -5. The time now is 08:54 PM.


Powered by vBulletin® Version 3.8.8 Beta 4
Copyright ©2000 - 2017, vBulletin Solutions, Inc.
Search Engine Friendly URLs by vBSEO 3.6.0