SUPPORT COMMUNICATION - CUSTOMER NOTICE
Document ID: c****9374
Version: 1
Unexpected Video Resolution Set Resuming From Hibernation
NOTICE: The information in this document, including products and software versions, is current as of the Release Date. This document is subject to change without notice.
Release Date: 2003-02-07
Last Updated: 2003-08-13
DESCRIPTION
If the notebook enters Critical Low-power Shutdown ( a forced excursion into Hibernation ) while Windows Media Player is set to full-screen playback mode, the notebook may resume from Hibernation with the Video Display resolution set, for example, to 640x480 resolution.
NOTE: Critical Low-power Shutdown occurs when the battery is depleted and Windows shuts down the system, entering Hibernation, to preserve data. Setting the threshold for this behavior is controlled by the Power Settings Control Panel Applet.
DETAILS
When performing full-screen display, Media Player changes the Video Display resolution, noting the resolution to restore when the playback is completed or Media Player is terminated. Because Media Player does not have the opportunity to restore the original Video Display upon resume from Hibernation, Windows asserts the resolution last set by Media Player.
To recover the normal Video Display resolution, simply terminate Media Player, which is suspended and idling after resuming from Hibernation.
Normally, HP recommends that the User stop playback or even terminate Media Player before entering Hibernation.
NOTE: This is not an HP-specific issue. This behavior affects ANY platform capable of Critical Low-power Shutdown under Windows.