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Old 12-21-2016, 07:22 PM   #1
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Default Weird latency issues

I got BT Infinity installed a while back and I noticed when I played minecraft, I had this weird latency when I was pvping, as if it wasn't registering the hit straight away 40% of the time.

I only play minecraft on my PC, all the other games I play are on PS4 and they work perfectly fine.

Before I had BT Infinity, my connection was 5Mb/down and 1Mb/up with like a 50 ping when tested on speedtest.net Now with BT Infinity, my connection is 50Mb/down and 10Mb/up with like a 25 ping when tested on speedtest.net

I've called them and they said my connection is fine and there is no error on the line, and it's true, I can run like 10 4k videos at once with netflix running on two devices and the connection doesn't even budge, so I don't understand why I get this weird latency that used to work absolutely perfectly on my old crappy connection that couldn't withstand a couple youtube videos without pausing every second.

My main question is, could my router be faulty in some way, or maybe just be a bad router? Would buying a new router help with this weird latency issue the current one I have is faulty? If a new router would help, what one should I get? Preferably priced around £150-200, thanks.
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Old 12-21-2016, 07:55 PM   #2
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Default Re: Weird latency issues

Is the router that you are using the one supplied by BT or is it your own?
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Old 12-21-2016, 08:44 PM   #3
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Default Re: Weird latency issues

It's the BT one Home Hub 5
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Old 12-21-2016, 08:54 PM   #4
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Default Re: Weird latency issues

Wired or Wireless connection?

Wired:
- Type of cable in use?

Wireless:
- 2.4 to 5 ghz frequency wireless?
- What type of connections does the adapter in the computer support? (A/B/G/N/AC)
- What type of connections does the router support? ( " " )
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Old 12-21-2016, 09:38 PM   #5
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Default Re: Weird latency issues

Quote:
Originally Posted by Grantofhell View Post
Wired or Wireless connection?

Wired:
- Type of cable in use?

Wireless:
- 2.4 to 5 ghz frequency wireless?
- What type of connections does the adapter in the computer support? (A/B/G/N/AC)
- What type of connections does the router support? ( " " )
It's a wired connection using a cat 6 ethernet
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Old 12-21-2016, 09:50 PM   #6
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Default Re: Weird latency issues

That's strange but I'd suggest borrowing a friend's router and see if you notice any improvement. If so, then buy a replacement router. Asus makes decent home routers from what I hear. I have a netgear that works just fine. It's usually only the weird off brands or the ones from the ISP that give people trouble.
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Old 12-21-2016, 09:56 PM   #7
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Default Re: Weird latency issues

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Originally Posted by crazyman143 View Post
That's strange but I'd suggest borrowing a friend's router and see if you notice any improvement. If so, then buy a replacement router. Asus makes decent home routers from what I hear. I have a netgear that works just fine. It's usually only the weird off brands or the ones from the ISP that give people trouble.
Ok, thanks
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Old 12-21-2016, 10:25 PM   #8
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Default Re: Weird latency issues

Have you tried running BT's troubleshooting tools, Broadband troubleshooter - BT.com
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Old 12-22-2016, 01:51 PM   #9
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Default Re: Weird latency issues

Quote:
Originally Posted by BK_123 View Post
Have you tried running BT's troubleshooting tools, Broadband troubleshooter - BT.com
Yes, it doesn't say anything is wrong.
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Old 12-22-2016, 07:36 PM   #10
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Default Re: Weird latency issues

Have a look at this support article from BT and just consider if any of these factors may apply to you, Factors affecting the speed you'll get with BT Infinity
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