dewjunkie0
Solid State Member
- Messages
- 10
I have a Compaq Presario SR1720NX computer, and my USB ports do not work anymore. This includes the three ports on the front of the case, and also the four ports that are directly on the motherboard.
It is not a certain device taking up too much power. I have tried to use 2 separate thumb drives, a digital camera, my USB keyboard, and my USB wireless mouse. None of which are recognized.
I have tried the following to fix my problem and nothing has helped:
1. I have gone through every basic USB windows troubleshooting step.
2. I reinstalled the drivers.
3. I uninstalled the USB root hubs, restarted the computer, and they were re-installed.
4. I disabled legacy in BIOS, and re-enabled legacy.
5. I have used the software program PC Doctor and performed every test offered through the software, all of which passed.
6. I downloaded and installed the A8AE-LE Motherboard BIOS Update
7. On the "Power Schemes" tab, I set all three options to "never" using the drop-down arrows.
8. I made sure that on the root hub "Power Management" tab that there are no options selected for each .
9. Finally, I got desperate and reformatted my hard drive hoping it was some glitch in windows. And then I did everything else again.
When I go into device manager after I did all of these steps, it still says that all USB ports are working properly.
The ports still do not recognize that I have plugged a device into them. My first thought would be that I have a hardware issue, but I still get power from all ports. I know this because I still can charge my IPOD battery with any of the 7 USB ports. Nothing else is having a problem but the USB ports.
At least as far as I know there isn't much else I can do. So my question is there anything else I can try that I have forgotten to do, or do I need to replace the mother board itself? I have exhausted my abilities so any help would be AWESOME!!
It is not a certain device taking up too much power. I have tried to use 2 separate thumb drives, a digital camera, my USB keyboard, and my USB wireless mouse. None of which are recognized.
I have tried the following to fix my problem and nothing has helped:
1. I have gone through every basic USB windows troubleshooting step.
2. I reinstalled the drivers.
3. I uninstalled the USB root hubs, restarted the computer, and they were re-installed.
4. I disabled legacy in BIOS, and re-enabled legacy.
5. I have used the software program PC Doctor and performed every test offered through the software, all of which passed.
6. I downloaded and installed the A8AE-LE Motherboard BIOS Update
7. On the "Power Schemes" tab, I set all three options to "never" using the drop-down arrows.
8. I made sure that on the root hub "Power Management" tab that there are no options selected for each .
9. Finally, I got desperate and reformatted my hard drive hoping it was some glitch in windows. And then I did everything else again.
When I go into device manager after I did all of these steps, it still says that all USB ports are working properly.
The ports still do not recognize that I have plugged a device into them. My first thought would be that I have a hardware issue, but I still get power from all ports. I know this because I still can charge my IPOD battery with any of the 7 USB ports. Nothing else is having a problem but the USB ports.
At least as far as I know there isn't much else I can do. So my question is there anything else I can try that I have forgotten to do, or do I need to replace the mother board itself? I have exhausted my abilities so any help would be AWESOME!!
