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Old 01-24-2011, 03:13 PM   #1
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Join Date: Jan 2011
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Default Updating drivers

Okay, I have tried everywhere for help...and I have no idea about computers. I really hope that someone can help me out here! If not, maybe direct me in the right place to go. I have tried my laptops manufacturer and they only seem to ignore the post on the forums. I apparently need an update on my drivers but I have no idea where to even begin. As the thing from the AMD website will not work for some reason.

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System Information
------------------
Time of this report: 1/24/2011, 15:03:02
Machine name: XXXX-PC
Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7600) (7600.win7_gdr.100618-1621)
Language: English (Regional Setting: English)
System Manufacturer: TOSHIBA
System Model: Satellite L675D
BIOS: BIOS Date: 02/05/10 19:13:52 Ver: 08.00.10
Processor: AMD Turion(tm) II P520 Dual-Core Processor (2 CPUs), ~2.3GHz
Memory: 4096MB RAM
Available OS Memory: 3836MB RAM
Page File: 2276MB used, 5392MB available
Windows Dir: C:\windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: 96 DPI (100 percent)
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7600.16385 32bit Unicode

---------------
Display Devices
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Card name: ATI Mobility Radeon HD 4200 Series
Manufacturer: ATI Technologies Inc.
Chip type: ATI display adapter (0x9712)
DAC type: Internal DAC(400MHz)
Device Key: Enum\PCI\VEN_1002&DEV_9712&SUBSYS_FD001179&REV_00
Display Memory: 1914 MB
Dedicated Memory: 252 MB
Shared Memory: 1661 MB
Current Mode: 1600 x 900 (32 bit) (60Hz)
Monitor Name: Generic PnP Monitor
Monitor Model: unknown
Monitor Id: SEC544B
Native Mode: 1600 x 900(p) (59.998Hz)
Output Type: Internal
Driver Name: atiu9p64.dll,aticfx64.dll,aticfx64.dll,atiu9pag,at icfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64 .dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a. cap,atitmm64.dll
Driver File Version: 8.14.0001.6099 (English)
Driver Version: 8.712.2.1000
DDI Version: 10.1
Driver Model: WDDM 1.1
Driver Attributes: Final Retail
Driver Date/Size: 3/15/2010 11:00:06, 28160 bytes
WHQL Logo'd: n/a
WHQL Date Stamp: n/a
Device Identifier: {D7B71EE2-D452-11CF-1A65-01DDA1C2C535}
Vendor ID: 0x1002
Device ID: 0x9712
SubSys ID: 0xFD001179
Revision ID: 0x0000
Driver Strong Name: oem3.inf:ATI.Mfg.NTamd64.6.1:BR_97313_ati2mtag_RS8 80M:8.712.2.1000ci\ven_1002&dev_9712&subsys_fd00 1179
Rank Of Driver: 00E60001
Video Accel: ModeMPEG2_A ModeMPEG2_C
Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{3C5323C1-6FB7-44F5-9081-056BF2EE449D}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{552C0DAD-CCBC-420B-83C8-74943CF9F1A6}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
D3D9 Overlay: Not Supported
DXVA-HD: Not Supported
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled
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Old 01-24-2011, 03:23 PM   #2
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Posts: 2,494
Default Re: Updating drivers

well, i advise letting Windows see if it can update the driver for you, cant hurt right?

anyway, head here:

Start Menu -> Right click Computer -> Manage -> Device manager (down the left)

this lists every device in your machine, and allows you to let Windows look for updates. Right click any of the devices (Click the + to expand areas) and select 'Update drivers'. Let Windows connect to Windows Update to search for driver updates.

see if this helps at all, and post back what you find.

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Old 01-24-2011, 03:30 PM   #3
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Posts: 364
Default Re: Updating drivers

Have you tried looking at Toshiba.com for drivers?

Here is a link to Toshiba support downloads.

You will need to choose laptops, then Satellite (family), then your complete model number. The information above shows Satellite L675D, but that isn't the complete model number. The model number should be on the bottom of the notebook computer and look something like L675D-S7012, or L675D-S7013, etc.
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Old 01-24-2011, 03:40 PM   #4
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Default Re: Updating drivers

@ Darkseeker, Just tried that says everything is up to date.

@ Chipeater, I have downloaded the drivers from toshiba before and it gave me the out of date one when ATI Catalyst says the most recent is 12/13/2010, and when I try to install the one from the link, it says....

"ATI Catalyst Mobility cannot be downloaded due to incompatible hardware/software on
your computer.

The version of your graphics adapter is not supported.

Please contact your notebook manufacturer for a graphics driver update."

Which I tried, and they ignored me for the past week now.
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Old 01-24-2011, 06:26 PM   #5
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Default Re: Updating drivers

So far I don't think you have driver problems.

Why don't you specify the exact problem you're facing?
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