Try this Link first
http://consumer.installshield.com/kb.asp?id=Q110719
SOLUTION
For computers running Windows 95, 98 and Millennium
If another InstallShield setup just finished, the engine (IKERNEL.EXE) stays in memory for a few seconds at the end of an install. Wait a few seconds and try again.
Press Ctrl/Alt/Del, and look for IKERNEL.EXE on the Close Program List. If no setup program is currently running, highlight IKERNEL.EXE and click End Task. Try the setup again.
Use Windows Explorer, and remove all files from the C:\Temp folder.
Use Windows Explorer and open Program Files\Common Files\InstallShield. Remove the Engine folder and then rerun the setup.
Core Windows files may be missing or corrupted. Reinstall the latest Internet Explorer.
Core Windows file STDOLE.TLB is missing. Copy this file from another computer running the same version of Windows.
If the computer runs Windows 98, install DCOM98.EXE from the following site:
http://www.microsoft.com/com/dcom/dcom98/download.asp.
For computers running Windows NT, 2000 and XP
You have insufficient permissions with your current Windows logon. You must have administrative permissions to run an InstallShield setup program. Check with your network administrator or Help Desk if you need to change your permissions.
If another InstallShield setup just finished, the engine (IKERNEL.EXE) stays in memory for a few seconds at the end of an install. Wait a few seconds and try again.
Use Ctrl/Alt/Del, click Task Manager, then the Processes tab. Look for IKERNEL.EXE. If no setup program is currently running, highlight IKERNEL.EXE and click End Task. Try the setup again.
Use Windows Explorer, and remove all files from the C:\Temp, C:\windows\Temp or C:\WINNT\Temp folder.
Use Windows Explorer and open Program Files\Common Files\InstallShield. Remove the Engine folder and then rerun the setup.
Core Windows files may be missing or corrupted. Reinstall the latest Internet Explorer and the latest Service Paks.
Core Windows file STDOLE.TLB is missing. Copy this file from another computer running the same version of Windows.
