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Old 05-06-2005, 02:02 PM   #1
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Unhappy system error help!!!!

hello, my mums computer has gone funny, when she started it (xp Pro) her desktop was blank no icons, tool bars etc and an error message popped up something about not windows image, i tired to reinstall windows but it kept failing so she bought a new hard drive.

I have fitted this and tried to install windows but get this message;
ftdisk.sys is corrupted.

She now is ready to go out and buy a new computer but i would like to fix it does anyone know what the error could be.

Any help would be much appreciated.
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Old 05-06-2005, 02:11 PM   #2
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Default Re: system error help!!!!

Yeah, this will be caused by a bad RAM module.

It'll be some kind of memory leak causing things not to install right or work, and won't be the hard drive.

Do you know what sort of RAM will fit in that pc? SD Ram? DDR? at what speed? Sometimes if you open the PC up, it has it on the RAM chip.

I hope we can help
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Old 05-06-2005, 02:11 PM   #3
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Default Re: system error help!!!!

you should be able to put in the win disk, and, click repair...or some such thing
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Old 05-06-2005, 02:13 PM   #4
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Default Re: system error help!!!!

Yeah, but I've checked on the net, and people getting this error have tried many cd's/hard drives, and always got it.

Trust me when I say its a bad RAM module.
Hopefully you know what the computer uses. Or you could tell us the motherboard name? It should also be printed on it, and we can find what will be suitable for it.

How many RAM chips are also in the motherboard?
If you don't know what they look like, they should be these long chips that fit in these slots called DIMMS, and a computer might have 2 or 4 of them depending. They are also held in by these brackets that move to secure it.

If theres two, you can do some mix and matching, taking one out and checking if it works, and then placing the other one in if this doesn't work and trying with that.

I know for one thing that it would have messed with the PC, so after getting it working, it might be best to do a full install of windows again, by formatting the hard drive.
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Old 05-06-2005, 02:21 PM   #5
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Default Re: system error help!!!!

too bad, you dont have a raid configuration...
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Old 05-06-2005, 02:24 PM   #6
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thanks for all your replys, there are two memory mods inside not sure which type i will get her to check now.
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Old 05-06-2005, 02:40 PM   #7
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Default Re: system error help!!!!

Well you can easily take one out and try with one of them, and then try the other one. Its not likely both have gone!

Any idea which each module has in size? 128mb? 256? Should be fine with 128 for the time being, since you can then buy a duplicate one
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Old 05-06-2005, 02:46 PM   #8
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she has had a look all it has on the stick is Samsung 139, SDRAM PC133.

Does it matter which slot the ram is in when only one stick of ram is in.
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Old 05-06-2005, 02:50 PM   #9
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Default Re: system error help!!!!

Nope, though I'd put it in the first slot.

Try each one at installing windows...or you could try booting, but the faulty ram might have corrupted it. Worth a try though.

Then try the other stick. You could then just buy another stick of PC133 speed RAM. is it a 128mb stick? When you start up the computer it should do a memory check, telling you how much memory is installed. Thats a way of checking.

You should be fine running Windows off 128mb of ram though for the time being as long as your not running many programs on it or anything
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Old 05-06-2005, 02:58 PM   #10
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it has 512, she tried one that not work so she is now trying the other, its abit difficult explaining on the phone to her , she never even seen inside a computer till today.
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Old 05-06-2005, 03:01 PM   #11
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Default Re: system error help!!!!

aww, well I hope it all goes well

If the next one doesn't work while booting into Windows. Get her to try the Windows installation, since Windows might also have corrupted itself and is why it also might not be working, thanks to the RAM
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Old 05-06-2005, 03:14 PM   #12
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she has now tried both sticks, and each time tried installing xp from the cd but it still comes up with the error message, it starts gathering flies first (blue screen with message along the bottom) then fails.

As its a new hard drive i presume thats ok, can anything else be corrupt like the motherboard or bios settings.
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Old 05-06-2005, 03:17 PM   #13
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Default Re: system error help!!!!

Its worth a try resetting the bios by taking the battery out on the mtherboard for a few hours. Thats the best way of explaining it over the phone. I wouldn't know if that motherboard would have a jumper switch to reset it fast... and wouldn't be the best to explain... though it'd be easier. I doubt this would cause what your getting though, though its worth a try.

If not that, i'd guess all the ram chips were faulty... bit weird though, and haven't heard of that happening. Its definitley a memory leak though...
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Old 05-06-2005, 03:23 PM   #14
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Default Re: system error help!!!!

I may not be able to help but i hope that she didnt zap the motherboard or any components cus it will be BUG*R*D.

Sorry if this is the case.
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Old 05-06-2005, 03:26 PM   #15
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Default Re: system error help!!!!

Yeah, this is the type of problem I wish I could be there myself to fix to guide through, as I'd probably get it working..

I doubt it would start up if the motherboard had been damaged, though i've never seen 2 ram chips going, so its not exactyl far fetched to say the RAM modules in the motherboard are jiggered.

One last thing then, get her to try different slots with the RAM. Thats another way of checking

I'm sure its the RAM though in some way!
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Old 05-06-2005, 03:27 PM   #16
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she has now taken battery out, she just said when one stick was in screen was just blank, then with the other started and failed. she getting ready to throw it,
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Old 05-06-2005, 03:28 PM   #17
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Default Re: system error help!!!!

Hey, i've edited my last post, try following it through. Get her to try different slots with the seperate RAMs.

If that one was just blank, you might have found a faulty slot... Try another one. Before doing this, ask her to re-insert the battery, as it'll need to be in to test this

Tell her that most problems are always simple though seem complicated.
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Old 05-06-2005, 03:28 PM   #18
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Default Re: system error help!!!!

Maybe if its not old try the memory on another computer with the same slots and if it works there is something wrong with something in the motherboard. Good way of checking ah!!
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Old 05-07-2005, 07:37 AM   #19
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my mum has re tried this morning, and now using one stick of ram can get the xp to start installing however it comes up with a stop error message just after it begins;
0x0000008e 0xc0000006 0x808550f4 0xf95d4a14 0x00000000

anyone ideas what the error could relate to or could the ram be faulty still. she said it also mentioned something about updating drivers for the hard drive in bios, how do you update drivers on a new hard drive?
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Old 05-07-2005, 09:38 AM   #20
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Default Re: system error help!!!!

Yeah, I'm afriad that ones faulty too

Are these RAM chips new? Or how old is your PC?

I'm afraid you'll have to buy a new stick of RAM

As for the hard drive, they dont use any kind of updatable drivers, and it wont be the drive anyway. That is a memory module error

So you could have been unlucky and got 2 faulty modules, your RAM slots could be faulty but you've checked differnt ones....

Plus ask her if by any chance the processor has been overclocked or upgraded which could result in corrupted memory errors if the RAM isn't fast enough to cope... thats another possibility

Hope this helps
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