Re: Software/Internet not loading
Here are some free online virus scanners...
First I'd suggest using an alternate broswer to IE, like Firefox or Opera.
Run through a few of them (using alternate browser)... They'll probably pick up what Norton has missed (which is usually a lot).
Also try booting up into safe mode (with networking), as Spec said.
Dell Inspiron 9400 Notebook 120GB 5400RPM SATA HDD, 500GB 7200RPM SATA External HDD, DVD+-RW, DVD+-RW External, Mobile Intel Calistoga i945PM, Intel Core 2 Duo 2.0 GhZ, 2GB DDR2-667MhZ Dual Channel SDRAM, Nvidia GeForce GO 7900 GS 256MB Single-Pipe.
TinyXP Rev05, PerfectDisk, TuneUp Utilities, Window Washer, Nod32, Bo-Clean, SuperAntiSpyware Pro, Spyware Blaster, Comodo Firewall Pro.