bullzi said:
haha, yea, i guess i wont trust dell customer support next time
Never,
EVER trust a dell support guy.
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[My dad has just bought a new dell, no display on the monitor, so i'm on the phoen w/ customer support]
Me: I have no display on my monitor on my dell. I have checked the connections between my monitor and my computer, several times. I have tried using a different monitor to see if it was the monitor. Even with the other monitor it does not work.
Dell Support Guy: Okay, pull the latch on the side of the case to open it up.
Me: Won't that void my Dell Warranty?
Dell Support Guy: Usually yes, but don't worry about it. Is the cable going from the gfx card to the motherboard attached?
Me: Yes.
Dell Support Guy: Okay let me transfer you.
New Dell Support Guy: What seems to be the problem?
Me: No video on my monitor. I've checked the cables, i've checked the monitor. Can I send the computer back and just get a new one?
New Dell Support Guy: Have you opened up the case?
Me: Yes, the last dell support guy told me to.
New Dell Support Guy: I'm sorry I cannot help you, you've voided your warranty.