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Old 08-31-2005, 09:25 AM   #1
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Default Scanner Installation Problem.

I very recently had to do a 'System restoration' on my computer. When I got ready to re-install my Visioneer 8700 USB scanner I found that I couldn't find the driver disk after the 'New Hardware Found' surfaced, with a following request for the driver disk. I disconnected the scanner, rebooted my computer and went online to download a driver. Now , when I connect the scanner I don't get the 'New Hardware Found' indication. Also, when I went into the control panel - to have the computer search for new hardware - I could find absolutely nothing on my connected device. I really need this scanner operational, and hope someone can help me through this.
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Old 08-31-2005, 11:11 AM   #2
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Default Re: Scanner Installation Problem.

did you install the drivers??....and also try turning the power on and see if xp detects it or not...
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Old 08-31-2005, 11:29 AM   #3
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Yes, the drivers were installed - and I did have the unit powered on. What I actually did was to power the scanner on, first, and then I connected the USB cable to my computer. I don't know if, maybe, I should have connected the cable and then power the scanner on.
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Old 09-18-2005, 08:11 PM   #4
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Hey all,

I am straight now. I don't know why my system gave the indication that the drivers were properly installed when, in actuality, they were not. But today I found out what the problem was. I no longer have the documentation for my scanner, but something told me to try installing the PaperPort software first. I did that, and then everything began to travel like it should.

Thanks.
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