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Old 05-11-2008, 04:55 PM   #1
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Default Samsungs dead pixel policy

So no one seems to know what the dead pixel policy is. Does anyone here know what the policy is? I heard that back in 2005 they had a zero dead pixel policy from manufacturer but recently I heard different. Well I recently bought a 24 inch monitor with no dead pixels and just bought a 22 inch for my mom and I haven't hooked up my moms yet (it was mothers day present) but I don't want her to be stuck with a dead pixel if there is one. I was told by the sales guy who just so happened to not know what he was talking about but tried to act like he did that it was over 12 dead pixels. But back in 2005 I heard it was zero dead pixels with samsung only. Is it zero still or did they change it?
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Old 05-11-2008, 05:25 PM   #2
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Default Re: Samsungs dead pixel policy

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Originally Posted by Samsungs's Site
The minimum number of defective pixels we allow before we will replace an in warranty monitor is as follows:

* For a 15" Monitor - 7 or more bad pixels
* For 17" and 19" Monitors -10 or more bad pixels
* For 21" - 24" Monitors - 17 or more bad pixels.

For questions or the replacement procedure, please contact our Customer Care Center at 1-800-SAMSUNG (1-800-726-7864).
They say it's rare, and I'd have to agree. I have yet to see any monitor come with a dead pixel right off the bat.
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Old 05-11-2008, 05:36 PM   #3
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Default Re: Samsungs dead pixel policy

The most dead/stuck pixels people have is around 3. The manufacturing process is so good now that it's rare you'll get any. I have a 24" monitor and don't have a single one.

Don't worry..and it's simply a risk you have to take.
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Old 05-11-2008, 06:30 PM   #4
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Default Re: Samsungs dead pixel policy

Quote:
Originally Posted by celegorm View Post
They say it's rare, and I'd have to agree. I have yet to see any monitor come with a dead pixel right off the bat.
My LCD had a few dead ones off the bat.
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Old 05-11-2008, 06:41 PM   #5
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Default Re: Samsungs dead pixel policy

thats if you get them outside the return policy date. remember, you can always return it saying some serious stuff came up and you really need the cash back.... works every time. then buy another one from a diff. store.
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Old 05-12-2008, 05:12 AM   #6
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Default Re: Samsungs dead pixel policy

So what ever happened to the zero dead pixel policy?
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Old 05-12-2008, 05:40 AM   #7
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Default Re: Samsungs dead pixel policy

It was abandoned as too costly. As manufacturing tolerances became tighter and tighter, dead pixels became a rarity instead of the norm. I have a 19", a 20" widescreen, and a 15.4" widescreen displays. None of which have a dead pixel. I am on good terms with a few companies having conducted beta testing of products and software. I'll see if my contacts can shed some more light on the old and current policy.
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