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Old 11-04-2014, 04:04 PM   #1
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Default Ripped off from repair shop

Hi Everyone,

For a while my laptop had been unable to turn itself on without being plugged into the mains due to a faulty battery. I took it to Currys for repair who sent it off to KnowHow and they replaced the battery for me as well as some other services.

For starters, they tried to force us to pay for the battery by telling us it was not under guarantee even though it was.
They listed my very good condition laptop as "damaged" because of a 1mmx1mm scratch on the lid. (Maybe to try and force me to pay for the battery by suggesting that I broke it?)
And finally, they wiped my hard drive of everything.

Is this the normal experience? Surely wiping an entire hard drive is not necessary to replace a battery. Note there were no problems with the software or any other part of the hardware than the battery.

I was informed that "some data may be lost" but not all of it. I'm no expert on this, but my father who has worked with computers all of his life even told me that I could have kept my data.

I didn't back my data up and that was my own fault, I accept that. The lost data is not the main issue, it's the fact that they did it unnecessarily.

Can I demand some sort of compensation here? This is utterly ridiculous.
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Old 11-04-2014, 04:55 PM   #2
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Default Re: Ripped off from repair shop

It is absolutely not necessary at all to wipe a laptops hard drive just to replace the battery. All replacing requires is for the laptop to be off and your replacement battery ready to be put in your laptop and you should be able to turn it on and away you go with it. You could put in a complaint and then go from there, They give you some sort of compensation..
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Old 11-04-2014, 05:19 PM   #3
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Default Re: Ripped off from repair shop

You can use recovering software like recurva to get some of your files back. Remember to do backups from now on.

It really sounds like a bad shop. A failing battery IS a part of the warranty unless it's clear that the laptop has been physically damaged. Not just scratched. So they should replace it for free. Wiping the harddrive for no reason is also unacceptable. I know they do this without asking if there are reasons to, but for changing a battery... that's just pathetic.

You should definitely complain.
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Old 11-06-2014, 01:22 AM   #4
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Default Re: Ripped off from repair shop

If you paid with plastic, file a credit/ debit card dispute with your bank on the grounds that the service provided was not as advertised. You will get your money back.
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Old 11-06-2014, 08:52 PM   #5
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Default Re: Ripped off from repair shop

Quote:
Originally Posted by BikerEcho View Post
You can use recovering software like recurva to get some of your files back. Remember to do backups from now on.

It really sounds like a bad shop. A failing battery IS a part of the warranty unless it's clear that the laptop has been physically damaged. Not just scratched. So they should replace it for free. Wiping the harddrive for no reason is also unacceptable. I know they do this without asking if there are reasons to, but for changing a battery... that's just pathetic.

You should definitely complain.
It will also depend on the type of wiping software that was used, If they used DBAN then the OP will have no chance of recovering the data..
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Old 11-07-2014, 04:06 AM   #6
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Default Re: Ripped off from repair shop

they wouldn't do that. A data shredder takes longer time to complete than a simple wipe.
They will have to be assholes if they just said... "lets completely erase all the data even though it takes more of our time"
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Old 11-07-2014, 04:45 AM   #7
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Default Re: Ripped off from repair shop

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Originally Posted by BikerEcho View Post
they wouldn't do that. A data shredder takes longer time to complete than a simple wipe.
They will have to be assholes if they just said... "lets completely erase all the data even though it takes more of our time"
You beat me to it LOL

@NathanBrown96: Yep, they probably just reinstalled the OS, as much of the software as they could, and all of your drivers so that they could charge you extra.
As BikerEcho said, Recuva should probably do the trick. It will take some time though, and a few of your files may have been corrupted byond repair, but it has a really good track record, at least for me. And it doesnt cost anything as long as your using it for home.
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Old 11-12-2014, 01:32 PM   #8
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Default Re: Ripped off from repair shop

HP did the exact same thing to mine a few years back.
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Old 11-14-2014, 02:26 AM   #9
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Default Re: Ripped off from repair shop

See, I really do not understand the point in ripping people off like that. I want to feel like I have done my best when a job is completed. That means that like many of you, a reinstall is a last resort for me.
I guess these people just want a quick buck huh?
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Old 11-24-2014, 07:19 AM   #10
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Default Re: Ripped off from repair shop

Quote:
Originally Posted by NathanBrown96 View Post
For starters, they tried to force us to pay for the battery by telling us it was not under guarantee even though it was.
They listed my very good condition laptop as "damaged" because of a 1mmx1mm scratch on the lid. (Maybe to try and force me to pay for the battery by suggesting that I broke it?)
And finally, they wiped my hard drive of everything.
they should not have tried to make you pay for the battery.
they list the laptop as damaged because it IS, by your admission it's got a tiny scratch on the lid. this might seem stupid, but if they don't list all damage then when your laptop with it's tiny scratch on it comes back you could just say, -that wasn't there before.

Quote:
Originally Posted by NathanBrown96 View Post
Is this the normal experience? Surely wiping an entire hard drive is not necessary to replace a battery. Note there were no problems with the software or any other part of the hardware than the battery.
They may have, as a part of their diagnostics, run a test on the drive that suggested that it was predicted to fail, and replaced it then to save you the hassle of coming back.


Quote:
Originally Posted by NathanBrown96 View Post
I was informed that "some data may be lost" but not all of it. I'm no expert on this, but my father who has worked with computers all of his life even told me that I could have kept my data.

I didn't back my data up and that was my own fault, I accept that. The lost data is not the main issue, it's the fact that they did it unnecessarily.

Can I demand some sort of compensation here? This is utterly ridiculous.
probably not.

but to get a better idea... tell us more:

Quote:
Originally Posted by NathanBrown96 View Post
they replaced the battery for me as well as some other services.
like what? spyware removal, virus removal? changing settings?
there should be no need to wipe a hard drive to replace a battery, but what else were you asking them to do?

Quote:
Originally Posted by NathanBrown96 View Post
I was informed that "some data may be lost"
you want compensation for not making a backup after you were informed that your data may be lost?


it's unlikely that this would go anywhere...
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Old 11-24-2014, 09:24 AM   #11
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Default Re: Ripped off from repair shop

I am going to agree with root on some of his points, but I will also correct him on one thing.

@root: The company in question "Wiped The Harddrive" or as we both know, reinstalled the OS. If you want to test the hardware in question, there are a number of ways to get it done without touching the HD. They failed in that respect, and likely did so to make the extra money. They have to make money, and if they had been strait (like the rest of us are) they wouldnt have made the amount of money that they did make.
Its very unfortunate, and it gives the rest of us a bad rep. But it is not the first time I have heard of this happening.
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Old 12-01-2014, 05:21 AM   #12
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Default Re: Ripped off from repair shop

I think they're covered by the fact they told you your data may be lost unfortunately..

But there's no way they should have wiped it to replace a battery, that's totally ridiculous... it clips in and clips out, same concept to replacing the AA batteries in your TV remote...
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Old 12-13-2014, 11:23 AM   #13
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Default Re: Ripped off from repair shop

Quote:
Originally Posted by joedaman633 View Post
I think they're covered by the fact they told you your data may be lost unfortunately..

But there's no way they should have wiped it to replace a battery, that's totally ridiculous... it clips in and clips out, same concept to replacing the AA batteries in your TV remote...
That's it right there. Nothing more so they're rip offs or incompetent idiots.
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Old 12-13-2014, 02:26 PM   #14
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That's it right there. Nothing more so they're rip offs or incompetent idiots.
Anyone in their position should have known that. They are rip off artists. Even Dell has their fair share of them.
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Old 12-17-2014, 05:47 PM   #15
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Default Re: Ripped off from repair shop

How old is the laptop?

There's a few cavets under UK sales of goods act. I happen to be well versed in them.

So, can you answer these:

Exactly how old is the laptop, at the date of you taking it in for a new battery?
What services did you want?
What services did you get?
What did you pay? What is the break down?

I can tell you where you stand with statutory minimum protections, but you may have more depending on the make and model of the laptop - and any other conditions at the time of sale. So, if you have any paper work, go through that with a fine toothcomb, as they are contractually bound by it. Bare in mind, anything less than statutory does not count - i.e. if they say you have only a 3 month warranty on a new product - then the sales of goods act takes precendence as it protects you for much longer (and it's complex, it's not as simple as just 1 year minimum as a lot of people think). Then there's the case of miss-selling, if you paid for services you didn't need, then they're in bother.

As for the data, that's been covered. As for the battery, well, that depends on a whole host of things, but answer the above, and I'll tell you exactly where you stand.

For those in the USA and elsewhere, PC World (Part of Currys) is a rippoff merchant and essentially the only major high street retailer of white goods and computers left - the lack of high street competition makes them pricy, and their service is severely lacking in my experience. But, they essentially have a market to themselves and do well, especially with those who are wary of online shopping - aka, older generations.
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