Returning a computer w/o warantee
I need some advice...
Bought a Toshiba laptop two years ago, warantee has expired, and there's corrupted software, bad DVD/CD drive, among other problems. I don't want the thing anymore. Took it to their recommended service centers and got no results, but a bill.
So I took it upon myself to write a letter listing problems and my overall experience with the computer and sent it back. They refused it because it didn't have an RMA number. Called customer service again and they said I'd have to pay an obscene amount of money to send it back and have them receive it.
How can I get this thing back to them? I don't even know if I want it anymore with all the trouble it's given me. But I do think they should know the nature of my disposition w.r.t their product at this point. How do I do that? Anyone have any experience with big corporations and their b.s. and how to get around it?