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Old 07-17-2011, 02:15 AM   #1
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Default Re: Random Restarting

Hey! Sorry if I am posting in the wrong area, I'm not the biggest computer guy and I am having some issues.

I own a Gateway Intel Premium laptop with a processor T4500 running on windows 7.

Randomly my laptop will restart, an unexpected error has occurred... I went to my logs and found this.

Log Name: System
Source: Microsoft-Windows-Kernel-Power
Date: 17/07/2011 1:34:42 AM
Event ID: 41
Task Category: (63)
Level: Critical
Keywords: (2)
User: SYSTEM
Computer: Tyler-PC
Description:
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
<EventID>41</EventID>
<Version>2</Version>
<Level>1</Level>
<Task>63</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000002</Keywords>
<TimeCreated SystemTime="2011-07-17T05:34:42.593217700Z" />
<EventRecordID>911</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="8" />
<Channel>System</Channel>
<Computer>Tyler-PC</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="BugcheckCode">0</Data>
<Data Name="BugcheckParameter1">0x0</Data>
<Data Name="BugcheckParameter2">0x0</Data>
<Data Name="BugcheckParameter3">0x0</Data>
<Data Name="BugcheckParameter4">0x0</Data>
<Data Name="SleepInProgress">false</Data>
<Data Name="PowerButtonTimestamp">0</Data>
</EventData>
</Event>

Any help would be greatly appreciated.
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Old 07-18-2011, 06:21 AM   #2
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Default Re: Random Restarting

have a look at this
Windows Kernel event ID 41 error in Windows 7 or in Windows Server 2008 R2&#58; “The system has rebooted without cleanly shutting down first”
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Old 07-19-2011, 06:37 AM   #3
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Default Re: Random Restarting

I think it's a hardware problem.

CPU temp seems OK. Despite the memory check passes when the computer starts, you can still have a bad memory
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