Re: Printer/Scanner problem
Spent 1.5 hrs online with HP tech support. They made me check drivers (updated already), check to see if scanner will work by using XP instead of the scanner itself (it did), and then had me uninstall/reinstall with no antivirus or firewall. All that did nothing. They suggested updating my BIOS (currently V3) for my Dell dimension 2400 (piece of #@!#), but the Dell site would not let me do it for some reason, kept saying web page could not be viewed.
Anyway, the error when I try to scan and then save it to a PDF file (or any file) comes at the end of the process. States there was an internal error and that I need to do 3 things.....1)restart the scanner software 2) reboot and start the scanner software 3) uninstall/reinstall software. Well, I have done all 3 and no dice, so I am at a loss.
At one time I WAS able to scan normally and save as PDF or whatever file I wanted, but now I can not. Cant think of any specific program of anything I have had put on here as of recent.