Re: Printer Problems with Vista
I checked all the cords.
Below is what I got from HP (CS name deleted). I tried the link. Vista is supposed to contain the Drivers. I followed the instructions.....still doesn't work. Reading what I read here I guess I will have to plunk down a couple hundred and get another All-In-One....though this one works fine as long as it is not hooked up to Vista.
Should I delete everything again? (Keep in mind the 6110xi is not even listed in the Uninstall list....strange). After the delete follow the link below?
Thank you for contacting HP Total Care.
I understand that you are unable to scan checks to your bank using your Officejet 6110xi all-in-one. I note that you were able to print initially, but unable to print now. I also note that you are unable to open HP Director. I realize the importance of this matter and look forward to providing you with the appropriate information.
Mark, please be informed that HP Director is not compatible in Windows Vista. Also, to scan to email or scan from the front panel of the Officejet, we require the full feature software and drivers needs to be installed. However, the full feature software and driver compatible with Vista for your Officejet is not available for install.
Please click on the link given below to view steps to be able to print and scan from the computer, using the Vista preloaded driver.
HP Printers*-* Installing the Printer Driver Located in Windows Vista*
Please try printing and scanning using the steps provided in the above link and get back to us with the results. If you are still unable to print from the computer, then get back to us with the exact error message received and we would continue from there.
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