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Old 03-12-2015, 10:41 AM   #1
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Default Printer Problem

Hi folks, I have a printer that is constantly 'on' and when I tell it to print a document it just kicks-in and prints away quite merrily.

However, today I have tried to print and I keep getting a message that tells me 'The printer is off-line'. I don't understand this, can anyone enlighten me please.

Many thanks.
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Old 03-12-2015, 10:50 AM   #2
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Default Re: Printer Problem

Power cycle the printer. Like any computer, it needs to be rebooted also.
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Old 03-12-2015, 12:51 PM   #3
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Default Re: Printer Problem

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Originally Posted by setishock View Post
Power cycle the printer. Like any computer, it needs to be rebooted also.
Thanks for coming in to help with this. I have disconnected the printer for a while and then have reconnected it but, I am still getting the same message that it is off-line.

Edit; I just downloaded the HP Print and Scan Doctor and it fixed it.

Thanks for the help though.
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Old 03-12-2015, 01:33 PM   #4
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Default Re: Printer Problem

Did it tell you what the problem was?
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Old 03-13-2015, 08:14 AM   #5
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Default Re: Printer Problem

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Did it tell you what the problem was?
No I didn't see any message appear that identified what the problem was.
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Old 03-13-2015, 09:13 AM   #6
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Default Re: Printer Problem

I used to use the top feed little ones. Can't remember the model number. I'm sure it's long been phased out. They took a beating for about 6 months then the main drive gear would strip. They were cheap enough that replacing them was just a matter of going to the office supply and getting another one.

Years later I now use Epson. I personally have a Work Force 845. It's a mule. 2 years old and still ticking. We use the WF2540 at the front desk and I use the XP-410 in my office. Both were bought at the same time back in Sept of 2014. 2 packs of paper a day between them and not one hiccup. Ink's cheap and thankfully they both use the same ink packs. 3 colors and a black in a kit runs about $56.00usd. Lasts 3 weeks in either one.

Not bad on the prices either. The bang for the buck ratio is very good.
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Old 03-13-2015, 10:32 AM   #7
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Default Re: Printer Problem

Remember too that changing the USB port causes Windows to see the device as new (deviceID + portId Pair), which means the "old" printer (other port) shows offline.
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