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Old 12-25-2005, 04:43 PM   #1
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Default possible causes for a slow computer

i'm using my grandpa's computer, and its painfully slow, and i dont know why. i used this computer before and it was running fine. he has norton internet security; i updated it and ran a full scan, which came up clean. under the processes tab, nothing is taking up more memory than it should

its a dell computer, these are the specs:

Windows XP home SP2
256 MB RAM
40 GB hard drive
intel pentium 4 at 1.60 ghz

thanks
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Old 12-25-2005, 05:17 PM   #2
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Default Re: possible causes for a slow computer

256 megs of ram is a little tight for windows xp 512 gives it alot more head room
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Old 12-25-2005, 05:20 PM   #3
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Default Re: possible causes for a slow computer

Quote:
Originally Posted by kyleman999
256 megs of ram is a little tight for windows xp 512 gives it alot more head room
the computer ran fine before though, and im pretty sure it isnt spyware since i updated the definitions and ran a scan
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Old 12-25-2005, 05:21 PM   #4
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Default Re: possible causes for a slow computer

hey your name's kyle too? lol
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Old 12-25-2005, 05:54 PM   #5
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Default Re: possible causes for a slow computer

Are there any new programs or anything else that you have been uploading to it lately? Software definitely can slow you down some ways and you also have a 40gb which is kinda low.
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Old 12-25-2005, 06:10 PM   #6
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Default Re: possible causes for a slow computer

its my grandpas computer, so i dont know what he has installed, but he has about 30 GB of space free on his harddrive. i also used the analyze button in the defragment tool, and it said i didn't need to defragment. the only thing i know that he has recently installed is a canon printer
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Old 12-25-2005, 06:11 PM   #7
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Default Re: possible causes for a slow computer

spyware, virus and lack of hardware. you ran a scan so there isnt any viruses. could be spyware because some anti-virus software doesnt recognize it.but you do have a lack of hardware. the P4 is really out o' date, same with the RAM and hard-drive. what model of Dell and what year is it? if its not too out of date you could upgrade all 3 of those. I think the you have a MPGA 478 socket so you could upgrade to a 2.8 Ghz P4, but im not sure.
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Old 12-25-2005, 07:58 PM   #8
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Default Re: possible causes for a slow computer

dimmension 4300S, and it is a little bit old, but my mom and my dad both bought similar desktops before my grandpa did with about the same specs, only my dad upgraded the ram to a gig. my moms desktop runs fine, and so does my dads; i've used this computer before, and it ran fine, so if it ran fine before, that means theres something making it run slower other than lack of hardware
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Old 12-25-2005, 08:04 PM   #9
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Default Re: possible causes for a slow computer

if your granpa will let you, reinstall windows. for some reason that always makes all computers.
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Old 12-25-2005, 08:06 PM   #10
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Default Re: possible causes for a slow computer

im only going to be at his house until tomorrow, so that probably wouldn't work. is there anything else i could do to speed it up besides upgrading the hardware?
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Old 12-25-2005, 08:46 PM   #11
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Default Re: possible causes for a slow computer

http://thetechaddict.net/--forums/index.php?showtopic=3

Download the HJT log program, and let's see what we can do.
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Old 12-25-2005, 08:51 PM   #12
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Default Re: possible causes for a slow computer

how long will that take to download/install? cause its my grandpas computer, and i can probably be online for about another hour.
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Old 12-25-2005, 08:52 PM   #13
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Default Re: possible causes for a slow computer

About a minute or so. Just download it, and I'll give you instructions on what to do.
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Old 12-25-2005, 08:53 PM   #14
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Default Re: possible causes for a slow computer

do you have AIM?
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Old 12-25-2005, 08:57 PM   #15
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Default Re: possible causes for a slow computer

Logfile of HijackThis v1.99.1
Scan saved at 9:53:29 PM, on 12/25/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Norton Internet Security\ISSVC.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINDOWS\System32\alg.exe
C:\WINDOWS\MMKeybd.exe
C:\PROGRA~1\VERIZO~1\SUPPOR~1\SMARTB~1\MotiveSB.ex e
C:\Program Files\Verizon Online\Visual IP InSight\IPClient.exe
C:\Program Files\Verizon Online\Visual IP InSight\IPMon32.exe
C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
C:\Program Files\Netropa\Traymon.exe
C:\Program Files\Netropa\OSD.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
C:\Program Files\Verizon Online\SupportCenter\bin\mpbtn.exe
C:\Program Files\Verizon Online\Visual IP InSight\IPClient.exe
C:\Program Files\Common Files\AOL\1135539856\ee\AOLSoftware.exe
C:\Program Files\MSN\MSNCoreFiles\MSN.EXE
C:\Program Files\MSN Messenger\msnmsgr.exe
c:\program files\common files\aol\1135539856\ee\aim6.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Common Files\Symantec Shared\AdBlocking\NSMdtr.exe
C:\Program Files\Microsoft Money\System\urlmap.exe
C:\DOCUME~1\Dad\LOCALS~1\Temp\Temporary Directory 1 for hijackthis.zip\HijackThis.exe
C:\Program Files\Messenger\msmsgs.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dellnet.com/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://g.msn.com/0SEENUS/SAOS01
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Verizon Online
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: ST - {9394EDE7-C8B5-483E-8773-474BF36AF6E4} - C:\Program Files\MSN Apps\ST\01.03.0000.1005\en-xu\stmain.dll
O2 - BHO: Norton Internet Security - {9ECB9560-04F9-4bbc-943D-298DDF1699E1} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
O2 - BHO: Viewpoint Toolbar BHO - {A7327C09-B521-4EDB-8509-7D2660C9EC98} - C:\Program Files\Viewpoint\Viewpoint Toolbar\ViewBarBHO.dll
O2 - BHO: MSNToolBandBHO - {BDBD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\MSN Apps\MSN Toolbar\01.02.3000.1001\en-us\msntb.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - C:\Program Files\Microsoft Money\System\mnyviewer.dll
O3 - Toolbar: Ask Jeeves Bar - {43D9E6F0-1776-4897-AE14-ECEDECBAFEC0} - C:\WINDOWS\System32\askbarAB.dll
O3 - Toolbar: MSN - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\MSN Apps\MSN Toolbar\01.02.3000.1001\en-us\msntb.dll
O3 - Toolbar: Viewpoint Toolbar - {F8AD5AA5-D966-4667-9DAF-2561D68B2012} - C:\Program Files\Viewpoint\Viewpoint Toolbar\ViewBar.dll
O3 - Toolbar: Norton Internet Security - {0B53EAC3-8D69-4b9e-9B19-A37C9A5676A7} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Easy-WebPrint - {327C2873-E90D-4c37-AA9D-10AC9BABA46C} - C:\Program Files\Canon\Easy-WebPrint\Toolband.dll
O4 - HKLM\..\Run: [MMTray] C:\Program Files\MusicMatch\MusicMatch Jukebox\mm_tray.exe
O4 - HKLM\..\Run: [DellTouch] C:\WINDOWS\MMKeybd.exe
O4 - HKLM\..\Run: [Ink Monitor] C:\Program Files\EPSON\Ink Monitor\InkMonitor.exe
O4 - HKLM\..\Run: [Motive SmartBridge] C:\PROGRA~1\VERIZO~1\SUPPOR~1\SMARTB~1\MotiveSB.ex e
O4 - HKLM\..\Run: [IPInSightLAN 01] "C:\Program Files\Verizon Online\Visual IP InSight\IPClient.exe" -l
O4 - HKLM\..\Run: [IPInSightMonitor 01] "C:\Program Files\Verizon Online\Visual IP InSight\IPMon32.exe"
O4 - HKLM\..\Run: [ViewMgr] C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [Microsoft Works Update Detection] C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
O4 - HKLM\..\Run: [RealTray] C:\Program Files\Real\RealPlayer\RealPlay.exe SYSTEMBOOTHIDEPLAYER
O4 - HKLM\..\Run: [HostManager] C:\Program Files\Common Files\AOL\1135539856\ee\AOLSoftware.exe
O4 - HKLM\..\RunOnce: [Run IPH] C:\Program Files\Common Files\AOL\IPHSend\IPHSend.exe
O4 - HKCU\..\Run: [Microsoft Works Update Detection] C:\Program Files\Microsoft Works\WkDetect.exe
O4 - Global Startup: Verizon Online Dialer.lnk = C:\Program Files\Common Files\Verizon Online\ConnMgr\Verizon Online.exe
O4 - Global Startup: Verizon Online Support Center.lnk = C:\Program Files\Verizon Online\SupportCenter\bin\matcli.exe
O8 - Extra context menu item: &Viewpoint Search - res://C:\Program Files\Viewpoint\Viewpoint Toolbar\ViewBar.dll/CXTSEARCH.HTML
O8 - Extra context menu item: Ask Jeeves Search - res://C:\WINDOWS\System32\askbarAB.dll/cmd-search-selection
O8 - Extra context menu item: Dictionary Search - res://C:\WINDOWS\System32\askbarAB.dll/cmd-search-selection-word
O8 - Extra context menu item: Easy-WebPrint Add To Print List - res://C:\Program Files\Canon\Easy-WebPrint\Resource.dll/RC_AddToList.html
O8 - Extra context menu item: Easy-WebPrint High Speed Print - res://C:\Program Files\Canon\Easy-WebPrint\Resource.dll/RC_HSPrint.html
O8 - Extra context menu item: Easy-WebPrint Preview - res://C:\Program Files\Canon\Easy-WebPrint\Resource.dll/RC_Preview.html
O8 - Extra context menu item: Easy-WebPrint Print - res://C:\Program Files\Canon\Easy-WebPrint\Resource.dll/RC_Print.html
O9 - Extra button: Control Pad - {28D44DAD-D1FC-4d4f-BB1B-ADF037C8DDBC} - C:\Program Files\Verizon Online\Verizon Online Control Pad\VerizonControlPad.Exe
O9 - Extra 'Tools' menuitem: Control Pad - {28D44DAD-D1FC-4d4f-BB1B-ADF037C8DDBC} - C:\Program Files\Verizon Online\Verizon Online Control Pad\VerizonControlPad.Exe
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O9 - Extra button: MoneySide - {E023F504-0C5A-4750-A1E7-A9046DEA8A21} - C:\Program Files\Microsoft Money\System\mnyviewer.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {11260943-421B-11D0-8EAC-0000C07D88CF} - http://www.ipix.com/viewers/ipixx.cab
O16 - DPF: {4855C21B-E452-4661-A702-ED3493CE74DF} (AJ Installer Control) - http://sp.ask.com/docs/toolbar/download/askbar-inst.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://acs.pandasoftware.com/actives...ree/asinst.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{E7C144CA-EC08-4F29-A777-519C9A9AC5D2}: NameServer = 199.45.32.38 199.45.32.43
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Network Proxy (ccProxy) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: IMAPI CD-Burning COM Service (ImapiService) - Roxio Inc. - C:\WINDOWS\System32\ImapiRox.exe
O23 - Service: ISSvc (ISSVC) - Symantec Corporation - C:\Program Files\Norton Internet Security\ISSVC.exe
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton Internet Security\Norton AntiVirus\SAVScan.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
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Old 12-25-2005, 08:58 PM   #16
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Default Re: possible causes for a slow computer

Yes, but not with my laptop.

You can use my MSN. PM me for details.

Follow these instructions:

Quote: The spyware removal service offered is used completely at your OWN RISK. This service is run by volunteers and while every attempt is made to ensure the instructions you receive are accurate, we cannot be held responsible for any damage caused either directly or indirectly to your machine. Backup any important data before cleaning your machine and take particular note of the warning below regarding who you should accept advice from to fix your pc.

Please also note this service is provided for Personal Computers ONLY. Logs posted from machines which are clearly from a corporate background will NOT receive support.



How to post a HijackThis Log

If you don't have a copy of HijackThis or do not have the latest version (1.99.1), you can download it from any of the following locations:
  • Double-click the self extracting file and then the 'unzip' button to install the program.
  • By default it installs to C:\Program Files\HijackThis\HijackThis.exe
  • Using Windows Explorer (Windows Key + e), navigate to and double-click HijackThis.exe to launch the program.
  • Click the Do a system scan and save a log button to perform a scan and create a log file.
  • When the scan is complete, notepad will open up with the log file inside.
  • While in Notepad, press Ctrl-A to select all text and then Ctrl-C to copy the text to the clipboard.
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  • Try and stay calm when attempting to fix your machine. Malware is designed to be a pain in the backside. Don't be surprised if the first fix you receive fails to solve all of your problems. Malware has a habit of concealing itself from the even the best anti-spyware / virus scanners and will only come to light after numerous exploritory tools have been run.
  • PLEASE DO NOT BE TEMPTED TO FIX ANYTHING WITH HIJACKTHIS YOURSELF. Most of the entries contained in a HijackThis log are perfectly legitimate. You can do serious damage to your machine by removing the wrong entries !!
  • When your machine has been fixed, please leave us feedback on how it's running. Not only is it courteous to thank the Doctor who's helped you but we actually like to know the outcome of the fix !! We then have the opportunity to give you some invaluable prevention advice for the future.

Here is a pre entro for the forum I'm about to redirect you to. Before posting in the forum I'm about to give you, please run the spyware programs in the link I have provided you. Please run those programs, as those may fix your problem.


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Old 12-25-2005, 09:07 PM   #17
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Default Re: possible causes for a slow computer

Download this

http://www.ccleaner.com/ccdownload.asp
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Old 11-13-2007, 07:05 AM   #18
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Lightbulb Re: possible causes for a slow computer

If its 216 gig of ram theres your problem and if it has norton that seriously boggs your rig down and last but not least if its a 40 gig hard drive it might not be new or good so the RPM/read and right speeds might be slow. If possible try overclocking some of the hardware to test if any single items slowing your rig down.
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Old 11-13-2007, 07:22 AM   #19
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Default Re: possible causes for a slow computer

Try defraging your computer for starters, go to ACCESSORIES,SYSTEM TOOLS, then select Defragment, or DISK CLEAN UP, see how much junk it clears and how much space on your HDD it frees
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