Newegg gift certificate stuck

[habook2]

My mom sent me a $300 gift certificate for Newegg. Only problem is I haven't gotten it yet. It was supposed to get here Christmas Eve via email, and is stuck on "Step 1" for those of you who have purchased from them before. Step 1 means your credit card hasn't been charged, but it HAS because my mom got a phone call from the credit card company asking her if she made this purchase because it's not a place she buys from on a regular basis. Customer service won't answer the phone, and won't respond to emails. Help?

 

[MarxSoccer]

Bummer, just keep trying to get ahold of them I suppose, sorry man

 

[ndsbass]

wow newegg wont respond to emails? how long has it been since you sent the email? theyre really great, awesome customer service. probably just all clogged up from xmas

 

[habook2]

Sent the first email late Christmas, been resending hourly.

 

[ndsbass]

i sent them an email once and it took 2 or 3 days for a reply. just give it some time, im sure they will respond.

 

[Gamingfreak]

seriously...hourly??? common give em a chance to reply its a very popular company and theyre probably busy as hell just give it a few days...

 

[badninja3]

seriously...hourly??? common give em a chance to reply its a very popular company and theyre probably busy as hell just give it a few days...

hehe, i'd be pretty eager too if it was me. i mean $300 is alot.

 

[GreatHype]

ya that could buy some good gear.

 

[TRDCorolla1]

Sent the first email late Christmas, been resending hourly.

LOL, every hour literally? They probably think it's a virus or something and deleted all your emails . I would call and call over and over again. Emails are too slow. The Christmas break was probably a holiday for them or something, but they should be up and running now. Hope it gets straightened out.