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Old 04-01-2012, 03:16 PM   #1
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Default Need Help Troubleshooting Gateway Laptop

I have a Gateway MT3707 laptop that a friend is having me take a look at. Im not very familiar with laptops as I am with desktops and am needing advice on some options of what I can do to further troubleshoot the issue.

The issue that I am having is when turning on the unit nothing is starting up besides the indicator light up front; showing that the computer is turned on.
Monitor is black (no display shown), DVD drive will not eject, and can't hear any fans running.

With the original and a universal charger I am having the same issue. I have tried with battery in and pulled out. Still no change.

I have disconnected all media ports (DVD, harddrive, memory) and reconnected. No change.

Personally I am thinking that it may be a power supply issue.

If anyone can relate to this issue or have any input, I do appreciate your time.


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Old 04-02-2012, 06:32 PM   #2
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Default Re: Need Help Troubleshooting Gateway Laptop

Check the power connection on the motherboard for cracked or broken solder joints. This will require you to take apart the laptop at least partially. A quick, non-invasive test would be to simply wiggle the power cable while it's plugged into the laptop to see if it seems loose.
But I'm trying, Ringo. I'm trying real hard... to be the Shepherd.
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