Hey guys! Long time no see!
Hey, I am trying to help my sister-in-law's daughter (whatever she would be to me) get her laptop straightened out. The computer can access Windows, but as soon as the desktop is up, the computer locks up and Windows basically crashes. Her account is password protected, so when I hooked her hard drive up to my computer, Vista had asked me to take ownership to access the files. So, I did, but it still not grant me access to the specific files. But, when I put the hard drive into her laptop and try to access the files in Safe Mode via th Administration account, it says her specific account is locked.
It tells me that access is denied, and that I cannot open that folder. I have a feeling I probably messed the computer up, but I know I can at least reformat it. She has already accepted that she might have to lose everything as a last resort, so I'm not really too worried. She does have some pictures in her account's "My Documents" and "Desktop" folders, which is what I need to retrieve.
Anyone have any ideas? I'm kind of stuck now.