Not sure what it is. Can you take a picture of the error you are getting?
What graphic card is it?
Some graphic cards has fans that doesn't spin before it reach a certain temperatur.
Most (if not all) Nvidia cards in the 900 series does this.
You can read all about the return policy here:
Newegg.com - [Return Policy]
But let's see if we can't figure it out first.