Hahaha! Thats a very good point - I think I was on the phone for half an hour cancelling AOL, which was on a free trial, and I had it for 3 days.
I calmly discussed with the operator the cons of AOL while he said, 'but are you sure you want to cancel?' then I continued to say 'no, but only if you tell me the number to AOL so I don't have to use your Obscene Software...'
God I hope they taped that one for training purposes.