Re: Laptop resets to factory when restart or shutdown
ohkay restating the problem once more in better details
HP Pavilion laptop, dont know the model number, from best buy
As I try to log in to the admin account, it says welcome after entering password, but it takes so long to load to the desktop, as it was loading, it then changes to "preparing your windows/desktop(forgot which)." So there on after, it just basically logs me on to a temporary account where on the bottom right, a bubble text came up and says that this is a temporary profile, you cannot save any files...etc. I restarted the laptop and see if it will happen again, which did. So this is where the time resets because it is basically a new profile where i cant really do anything on. I can do stuff like surf the web and move this and that, but will not save the changes. I went through the web looking for a solution, I saw microsoft that has a solution, I did it tried it so many times, it didnt work at all... idk what to do next... I know that I can just create a new profile and copy all the stuff into the new profile, but im sure there is a corrupt file or a virus of some sort in that account profile, So im just trying to get into that main profile account to find the file and terminate it.
Any other ideas?