Was wondering if anyone could let me have some advice please...
My laptop is playing up, any help or advice would be much appreciated.
Basically the DVD/CD Rom drive freezes on both audio and movies it is playing. Starts playing again, but then freezes again etc and on and on.
Movies and music etc already on the hard-drive play with no problems, itís only when I use the disk drive.
Have uninstalled and re-installed the drivers but no change.
Sony wants me to reformat the whole computer but I reckon itís a physical problem with the actual drive? They want this done before theyíll accept it back for a check, if itís found to not have any problems without this being done theyíre talking about charging anyway even though itís under warranty.
Do you think itís worth trying this and maybe wiping programs etc, or does it sound like a problem they will actually need to fix in store?