Are you comfortable with taking out the key caps?
See if something is stuck underneath.
Try depressing the keys directly, without the caps.
There's nothing stuck, he said it depresses, but will not react. Here's the keyboard http://www.amazon.com/gp/aw/d/B003KJ08A0
And my apologies, but because I'm using the mobile app, I can't get a video URL, so look up on YouTube "How to replace an Acer Aspire One Keyboard". You'll get great help there
Last edited: