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Old 03-08-2004, 10:39 AM   #1
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Default IncrediMail startup error

Hey guys,

A friend of mine uses IncrediMail. I'm trying to help with a problem he started encountering. When he tries to open incredimail, he gets this error:

INCMAIL caused an invalid page fault in
module IMSUPP.DLL at 0167:0169a3ba.
Registers:
EAX=00000000 CS=0167 EIP=0169a3ba EFLGS=00010246
EBX=ffffffff SS=016f ESP=0073eb00 EBP=0073ec0c
ECX=00863e80 DS=016f ESI=00863e80 FS=4747
EDX=0073eb10 ES=016f EDI=0073eb94 GS=0000
Bytes at CS:EIP:
8b 08 50 ff 51 20 8b f8 85 ff 7c 26 8b 44 24 08
Stack dump:
00000000 0073eb10 0073eb94 00863e80 00000000 0169915b 00863e80 0073ed68 01699030 0169a5b0 00863e80 00000000 00000000 000000c8 00000008 00000000

Could someone tell me what could have caused this? and how to fix it?
He doesn't want to have to uninstall it, because he will lose all his stationary that he has collected up.

He's running Win 98, restart doesn't fix it. Apparently, this all started when he upgraded some "Bible Pro" software with Microsoft Universal Data Access 'MDAC' components.

I don't know squat about IncrediMail personally, and I am getting nothing off of Google. Could someone give me a little help here? Thanks in advance for the help!

Chris
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Old 03-08-2004, 11:19 AM   #2
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Default Re: IncrediMail startup error

Sorry, don't really know incredi mail.
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Old 03-08-2004, 12:30 PM   #3
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Default Re: IncrediMail startup error

Quote:
Originally Posted by David Lindon
Sorry, don't really know incredi mail.
Neither do I... *sigh* I don't know why he insists on using it, but he does. Oh well, anyone else?

Chris
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Old 03-09-2004, 12:27 PM   #4
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Default

Yeah - I've never used Incredi-Mail! Bit wierd really!
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