Hey thanks for the help...I went to her work this evening and was only able to stay for about 15min to work on it but I didn't have any luck. I couldn't even get to the control panel. I ran through the steps to get to the control pannel on my home computer but that didn't work once I got to her computer.
I'll try control.exe, that should work...from what I've had to deal with so far at least.
I did try to use the XP repair disc on her FIRST system that did this same thing but it didn't really do much of anything. It allowed me to create a new user account where the icons were there but then the first time we restarted it....you guessed it, poof!
I'm going with her to work tomorrow @9:00 to try some more...one thing I hope that it doesn't come to but might be the best thing is a good old fashioned reformat...I had to do that on my home computer a long time ago and it did wonders, time consuming but well worth it. What's the command prompt for that? I know that sounds dumb but I can't remember the order in which it goes....thanks guys.
P.S. the start bar is gone too, is there a way to pull that back up once I get the icons up? I really think that the web tab and active desktop icons is the problem but that will only bring back the icons, not the start bar, correct?
Phewww, it's late but I'll check this in the morning and hope that someone has answered these few last questions....good night.