Re: I broke her comp, she lost the boot disks. Wiping?
usually, a complete computer system from the manufacturer comes with a Revocery CD or DVD. That will restore the PC to factory specs. Since she claims she lost it, it's a bit of a mess. What I would do is to call up or look online and order a new set of System Restore discs or call Tech Support to ship one out to you.
Or you can use a copy of Windows XP to install that manually, then look for drivers online (preferably from the manufacturers site).
*Fact: Microsoft Window's Blue Screen of Death vs Computerforums.org's White Screen of Death. Which is worse?