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Old 02-06-2008, 01:18 AM   #1
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Default I am in desperate need of the correct firmware for my opticad drive.

I have a Toshiba 16X Super Multi-Format DVDRW/DVD-RAM Drive, and I need to know what firmware I need to download. I've looked on the Toshiba website, and couldn't figure anything out. I was on with 5 different Gateway support people. And I've been searching for over a week.

I would greatly appreciate any help provided!

Code:
------------------
System Information
------------------
Time of this report: 2/5/2008, 22:11:30
       Machine name: KHLEBOYKO-PC
   Operating System: Windows Vista™ Home Premium (6.0, Build 6000) (6000.vista_gdr.071009-1548)
           Language: English (Regional Setting: English)
System Manufacturer: Gateway
       System Model: GM5478
               BIOS: Default System BIOS
          Processor: Intel(R) Core(TM)2 Quad CPU           @ 2.40GHz (4 CPUs), ~2.4GHz
             Memory: 2030MB RAM
          Page File: 811MB used, 3467MB available
        Windows Dir: C:\Windows
    DirectX Version: DirectX 10
DX Setup Parameters: Not found
     DxDiag Version: 6.00.6000.16386 32bit Unicode

------------
DxDiag Notes
------------
      Display Tab 1: No problems found.
        Sound Tab 1: No problems found.
        Sound Tab 2: No problems found.
          Input Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D:    0/4 (retail)
DirectDraw:  0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay:  0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow:  0/6 (retail)

---------------
Display Devices
---------------
        Card name: NVIDIA GeForce 8500 GT
     Manufacturer: NVIDIA
        Chip type: GeForce 8500 GT
         DAC type: Integrated RAMDAC
       Device Key: Enum\PCI\VEN_10DE&DEV_0421&SUBSYS_047D10DE&REV_A1
   Display Memory: 1000 MB
 Dedicated Memory: 241 MB
    Shared Memory: 758 MB
     Current Mode: 1440 x 900 (32 bit) (60Hz)
          Monitor: Generic PnP Monitor
      Driver Name: nvd3dum.dll,nvwgf2um.dll
   Driver Version: 7.15.0011.6925 (English)

-------------
Sound Devices
-------------
            Description: Speakers (High Definition Audio Device)
 Default Sound Playback: Yes
 Default Voice Playback: Yes
            Hardware ID: HDAUDIO\FUNC_01&VEN_8384&DEV_7626&SUBSYS_107B7200&REV_1002
        Manufacturer ID: 1
             Product ID: 100
                   Type: WDM
            Driver Name: HdAudio.sys
         Driver Version: 6.00.5840.16387 (English)
      Driver Attributes: Final Retail
            WHQL Logo'd: Yes
          Date and Size: 11/1/2006 23:36:49, 235520 bytes
            Other Files: 
        Driver Provider: Microsoft
         HW Accel Level: Basic
              Cap Flags: 0xF1F
    Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
 Static/Strm HW 3D Bufs: 0, 0
              HW Memory: 0
       Voice Management: No
 EAX(tm) 2.0 Listen/Src: No, No
   I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

            Description: Digital Output Device (SPDIF) (High Definition Audio Device)
 Default Sound Playback: No
 Default Voice Playback: No
            Hardware ID: HDAUDIO\FUNC_01&VEN_8384&DEV_7626&SUBSYS_107B7200&REV_1002
        Manufacturer ID: 1
             Product ID: 100
                   Type: WDM
            Driver Name: HdAudio.sys
         Driver Version: 6.00.5840.16387 (English)
      Driver Attributes: Final Retail
            WHQL Logo'd: Yes
          Date and Size: 11/1/2006 23:36:49, 235520 bytes
            Other Files: 
        Driver Provider: Microsoft
         HW Accel Level: Basic
              Cap Flags: 0xF1F
    Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
 Static/Strm HW 3D Bufs: 0, 0
              HW Memory: 0
       Voice Management: No
 EAX(tm) 2.0 Listen/Src: No, No
   I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

---------------------
Sound Capture Devices
---------------------
-------------------
DirectInput Devices
-------------------
      Device Name: Mouse
         Attached: 1
    Controller ID: n/a
Vendor/Product ID: n/a
        FF Driver: n/a

      Device Name: Keyboard
         Attached: 1
    Controller ID: n/a
Vendor/Product ID: n/a
        FF Driver: n/a

Poll w/ Interrupt: No

-----------
USB Devices
-----------
+ USB Root Hub
| Vendor/Product ID: 0x8086, 0x2936
| Matching Device ID: usb\root_hub
| Service: usbhub
| Driver: usbhub.sys, 1/29/2008 21:17:10, 192000 bytes
| Driver: usbd.sys, 1/29/2008 21:17:10, 5888 bytes
| 
+-+ USB Human Interface Device
| | Vendor/Product ID: 0x0461, 0x4D16
| | Location: Port_#0001.Hub_#0007
| | Matching Device ID: usb\class_03&subclass_01
| | Service: HidUsb
| | Driver: hidusb.sys, 11/2/2006 00:55:01, 12288 bytes
| | Driver: hidclass.sys, 11/2/2006 00:55:01, 38912 bytes
| | Driver: hidparse.sys, 11/2/2006 00:55:00, 25472 bytes
| | 
| +-+ HID-compliant mouse
| | | Vendor/Product ID: 0x0461, 0x4D16
| | | Matching Device ID: hid_device_system_mouse
| | | Service: mouhid
| | | Driver: mouhid.sys, 11/2/2006 00:51:12, 15872 bytes
| | | Driver: mouclass.sys, 11/2/2006 01:49:54, 31848 bytes

----------------
Gameport Devices
----------------

------------
PS/2 Devices
------------
+ Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
| Matching Device ID: *pnp0303
| Service: i8042prt
| Driver: i8042prt.sys, 11/2/2006 00:51:13, 54784 bytes
| Driver: kbdclass.sys, 11/2/2006 01:49:57, 32872 bytes
| 
+ Terminal Server Keyboard Driver
| Matching Device ID: root\rdp_kbd
| Upper Filters: kbdclass
| Service: TermDD
| Driver: i8042prt.sys, 11/2/2006 00:51:13, 54784 bytes
| Driver: kbdclass.sys, 11/2/2006 01:49:57, 32872 bytes
| 
+ Terminal Server Mouse Driver
| Matching Device ID: root\rdp_mou
| Upper Filters: mouclass
| Service: TermDD
| Driver: termdd.sys, 11/2/2006 01:50:28, 50792 bytes
| Driver: sermouse.sys, 11/2/2006 00:51:11, 19968 bytes
| Driver: mouclass.sys, 11/2/2006 01:49:54, 31848 bytes

------------------------
Disk & DVD/CD-ROM Drives
------------------------
      Drive: C:
 Free Space: 125.7 GB
Total Space: 271.1 GB
File System: NTFS
      Model: ST3500630AS

      Drive: D:
      Model: TSSTcorp CD/DVDW TS-H652D SCSI CdRom Device
     Driver: c:\windows\system32\drivers\cdrom.sys, 6.00.6000.16386 (English), 11/2/2006 00:51:44, 67072 bytes
The DxDiag shows my optical drive as TSSTcorp CD/DVDW TS-H652D SCSI CdRom Device, but the guys at Gateway told me I have the Toshiba model. My optical drive does work, but I am unable to burn any media. And I really need to put some home movies on a DVD-R disc to ship out to family. Please help me!
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Old 02-06-2008, 01:22 AM   #2
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Default Re: I am in desperate need of the correct firmware for my opticad drive.

did you try not listening to the guys and try the firmware for the drive that you have?
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Old 02-06-2008, 01:32 AM   #3
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Default Re: I am in desperate need of the correct firmware for my opticad drive.

I don't have a backup partition. It was screwed up after I tried dual booting with Ubuntu and Vista. I'm now running only Vista, on one partition. I just need to get that firmware.

And gateway didn't include firmware in the installation disc!
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Old 02-06-2008, 06:14 PM   #4
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Default Re: I am in desperate need of the correct firmware for my opticad drive.

Anyone?
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Old 02-06-2008, 06:50 PM   #5
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Default Re: I am in desperate need of the correct firmware for my opticad drive.

So you repartitioned and reformatted I bet. And now you don't get any help from Gateway after you lost your backup partition? I'm not surprised. I upgraded from Vista to XP Pro and had the same problem with them.

I doubt it is a firmware problem. What burning software are you using now? The original programs were on that partition. You cannot use WMP for DVD. Just download a trial version of Power2Go or something like that. BTW, TSST is Toshiba-Samsung Storage Technology.
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Old 02-07-2008, 01:46 AM   #6
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Default Re: I am in desperate need of the correct firmware for my opticad drive.

I've used windows dvd-maker and Nero. And it just recognized my dvd-rw drive as a cd drive. That's all it installed as.



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Old 02-07-2008, 07:09 AM   #7
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Default Re: I am in desperate need of the correct firmware for my opticad drive.

Before you do something drastic run system restore to see if the drive works, this has happened to my wifes Toshiba laptop and that fixed it.
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Old 02-07-2008, 10:04 AM   #8
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Default Re: I am in desperate need of the correct firmware for my opticad drive.

The thing is, I don't have any system restore points. They're all after the reformat.

I've tried all I could, and all I can think of is getting the firmware. Maybe there is another way, I don't know.
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Old 02-08-2008, 09:53 AM   #9
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Default Re: I am in desperate need of the correct firmware for my opticad drive.

Guys?
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Old 02-08-2008, 02:41 PM   #10
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Default Re: I am in desperate need of the correct firmware for my opticad drive.

Have you tried removing your burning software and reinstalling that or trying a different burning software?
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