Re: HP or Dell?
Haven't had the best luck so far with HP. They shipped me a laptop with a defective part 1.5 years ago, made the whole display card/motherboard screw up. I thought since I was out of warranty, I'd have to pay for the repair. I then quickly googled the problem (the symptoms are VERY specific - pink lines, flickering screen, dashes through the BIOS, 1-2yrs after purchase, etc). It turns out HP recalled EVERY laptop in the same family as mine, but not my specific laptop because it is a customized laptop (not a pre-configured one), even though the ONLY thing I changed was RAM amount. I called HP to question about this, thinking it only fair that I too be offered the free repair (otherwise its $449 which is ridiculous) since I was obviously shipped the same exact bad parts. I spent probably a total of an hour on hold, asking to talk to supervisors, being talked down to like I was an idiot. They finally gave me a case manager who told me all of the same bullshit, told me very rudely to stop interrupting her, and told me that I didn't understand that computers can have a lot of different problems and that it's probably just a coincidence. I continued to not give in to her, so she finally agreed to let me send my laptop in and have the repair people determine if I have to pay for it (I have really high hopes for this, considering they work for HP.............)
I think my bad experience is really based on being sent this bad laptop; if I had no problems, I don't think I'd have any issues with HP. But now that I do, I'm starting to realize I'm not very happy about their business practices. If the repair center says they are going to charge me, I will report it to the BBB. Not recalling a known defective part is illegal and terrible business practice.
My company uses all Dell laptops and I love them; granted, they are business class so very durable and well built. Also business customer care is a lot better, so I don't know what to tell you.
Wow this was a helpful post from me, huh? Sorry... lol
traffic in the skyy