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Old 05-12-2006, 12:24 PM   #1
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Posts: 17
Default hp 840b dvd burner problem

ive purchased a new computer that has an hp 840b dvd burner. it will burn cds and dvds fine, but now it will only burn dvds. cds will not burn. i know its not the media because ive tried all different brands. whenever i go to burn a cd the buffer completely stops and then i get an error message. i've tried using nero and roxio. any suggestions?
here is the log

Code:
Mike
 
5C80001080000000005666878691

Windows XP 5.1
IA32
WinAspi: -
ahead WinASPI: File 'C:\Program Files\Nero\Nero 7\Core\Wnaspi32.dll': Ver=2.0.1.74, size=164112 bytes, created 11/2/2004 2:54:32 PM 

NT-SPTI used
Nero Version: 7.0.0.0
Recorder:             <HP DVD Writer 840b>      Version: HI86 - HA 1 TA 0 - 7.0.0.0
 Adapter driver:      <IDE>                     HA 1
 Drive buffer  :      2048kB
 Bus Type      :      default (0) -> ATAPI, detected: ?
CD-ROM:               <IDE-DVD  DROM6216        >Version: HD08 - HA 1 TA 1 - 7.0.0.0
 Adapter driver:      <IDE>                     HA 1

=== Scsi-Device-Map ===
DiskPeripheral       : HDT722525DLA380                  atapi Port 0 ID 0  DMA: On 
CdRomPeripheral      : HP DVD Writer 840b               atapi Port 2 ID 0  DMA: On 
CdRomPeripheral      : IDE-DVD DROM6216                 atapi Port 2 ID 1  DMA: On 
CdRomPeripheral      : SCSIVAX DVD/CD-ROM      2.7a   Vax347s Port 4 ID 0  DMA: Off

=== CDRom-Device-Map ===
HP DVD Writer 840b         E:   CDRom0
IDE-DVD DROM6216           F:   CDRom1
SCSIVAX DVD/CD-ROM         K:   CDRom2
=======================

AutoRun : 1
Excluded drive IDs: 
WriteBufferSize: 83886080 (0) Byte
ShowDrvBufStat : 0
BUFE           : 0
Physical memory     : 1022MB (1047016kB)
Free physical memory: 558MB (571620kB)
Memory in use       : 45 %
Uncached PFiles: 0x0
Use Inquiry    : 1
Global Bus Type: default (0)
Check supported media : Disabled (0) 

12.5.2006
CueSheet
11:54:22 AM	#1 Text 0 File Burncd.cpp, Line 3007
	HP DVD Writer 840b
	Buffer underrun protection activated
	
11:54:22 AM	#2 Text 0 File ThreadedTransfer.cpp, Line 525
	ReadBuffer-Pipe got 81920KB of Memory
	
11:54:22 AM	#3 Text 0 File Reader.cpp, Line 124
	Reader running
	
11:54:22 AM	#4 Text 0 File Writer.cpp, Line 113
	Writer E: HP DVD Writer 840b running
	
11:54:22 AM	#5 Text 0 File Burncd.cpp, Line 3301
	Turn on Disc-At-Once, using CD-R/RW media
	
11:54:23 AM	#6 Text 0 File DlgWaitCD.cpp, Line 277
	Last possible write address on media:   359846 ( 79:59.71)
	Last address to be written:             286989 ( 63:48.39)
	
11:54:23 AM	#7 Text 0 File DlgWaitCD.cpp, Line 289
	Write in overburning mode: NO (enabled: CD)
	
11:54:23 AM	#8 Text 0 File DlgWaitCD.cpp, Line 2568
	Recorder: HP DVD Writer 840b
	
11:54:23 AM	#9 Text 0 File DlgWaitCD.cpp, Line 456
	>>> Protocol of DlgWaitCD activities: <<<
	=========================================
	
11:54:23 AM	#10 Text 0 File ThreadedTransferInterface.cpp, Line 846
	Setup items (after recorder preparation)
	 0: TRM_DATA_RAW_MODE1 (Cue Sheet Track)
	    2 indices, index0 (150) provided
	    original disc pos #0 + 286990 (286990) = #286990/63:46.40
	    relocatable, disc pos for caching/writing not required/not required, no patch infos
	    -> TRM_ULTRARAW96_MODE1, 2448, config 4, wanted index0 0 blocks, length 286990 blocks [E: HP DVD Writer 840b]
	--------------------------------------------------------------
	
11:54:23 AM	#11 Text 0 File ThreadedTransferInterface.cpp, Line 1058
	Prepare recorder [E: HP DVD Writer 840b] for write in raw writing
	DAO infos:
	==========
	 MCN: ""
	 TOCType: 0x00; Session Closed, disc fixated
	 Tracks 1 to 1:
	   1: TRM_ULTRARAW96_MODE1, 2448/0x04, FilePos             0        367200     702918720, ISRC ""
	DAO layout:
	===========
	 __Start_|____Track_|_Idx_|_CtrlAdr_|_RecDep__________
	    -150 |  lead-in |   0 |    0x41 | 0x00
	    -150 |        1 |   0 |    0x41 | 0x00
	       0 |        1 |   1 |    0x41 | 0x00
	  286990 | lead-out |   1 |    0x41 | 0x00
	
11:54:23 AM	#12 Text 0 File SCSIPassThrough.cpp, Line 34
	SPTILockVolume - completed successfully for FCTL_LOCK_VOLUME
	
11:54:23 AM	#13 Phase 24 File dlgbrnst.cpp, Line 1724
	Caching of files started
	
11:54:23 AM	#14 Text 0 File Burncd.cpp, Line 4129
	Cache writing successful.
	
11:54:23 AM	#15 Phase 25 File dlgbrnst.cpp, Line 1724
	Caching of files completed
	
11:54:23 AM	#16 Phase 32 File dlgbrnst.cpp, Line 1724
	Simulation started at 16x (2,400 KB/s)
	
11:54:23 AM	#17 SPTI -1189 File SCSIPassThrough.cpp, Line 306
	CdRom0: SCSIStatus(x02) WinError(0) NeroError(-1189)
	Sense Key:  0x05 (KEY_ILLEGAL_REQUEST)
	Sense Code: 0x30
	Sense Qual: 0x02
	CDB Data:   0xAD 00 00 00 00 00 00 FF 40 00 00 00 
	Sense Area: 0x70 00 05 00 00 00 00 0E 00 00 00 00 30 02 
	Buffer x03a3cc00: Len x4000
	
11:54:23 AM	#18 Text 0 File ThreadedTransferInterface.cpp, Line 2669
	Verifying disc position of item 0 (relocatable, no disc pos, no patch infos, orig at #0): write at #0
	
11:54:23 AM	#19 Text 0 File MMC.cpp, Line 16828
	StartDAO : CD-Text - Off
	
11:54:23 AM	#20 Text 0 File MMC.cpp, Line 21541
	Set BUFE: Buffer underrun protection -> ON 
	
11:58:36 AM	#21 Text 0 File WriterStatus.cpp, Line 116
	<E: HP DVD Writer 840b> start writing Lead-Out at LBA 286990 (4610Eh), length 6750 blocks
	
11:58:41 AM	#22 Text 0 File ThreadedTransfer.cpp, Line 228
	all writers idle, stopping conversion
	
11:58:43 AM	#23 Phase 33 File dlgbrnst.cpp, Line 1724
	Simulation completed successfully at 16x (2,400 KB/s)
	
11:58:44 AM	#24 Phase 36 File dlgbrnst.cpp, Line 1724
	Burn process started at 16x (2,400 KB/s)
	
11:58:44 AM	#25 SPTI -1189 File SCSIPassThrough.cpp, Line 306
	CdRom0: SCSIStatus(x02) WinError(0) NeroError(-1189)
	Sense Key:  0x05 (KEY_ILLEGAL_REQUEST)
	Sense Code: 0x30
	Sense Qual: 0x02
	CDB Data:   0xAD 00 00 00 00 00 00 FF 40 00 00 00 
	Sense Area: 0x70 00 05 00 00 00 00 0E 00 00 00 00 30 02 
	Buffer x03a42200: Len x4000
	
11:58:44 AM	#26 Text 0 File ThreadedTransferInterface.cpp, Line 2669
	Verifying disc position of item 0 (relocatable, no disc pos, no patch infos, orig at #0): write at #0
	
11:58:44 AM	#27 Text 0 File MMC.cpp, Line 16828
	StartDAO : CD-Text - Off
	
11:58:45 AM	#28 Text 0 File MMC.cpp, Line 21541
	Set BUFE: Buffer underrun protection -> ON 
	
12:02:12 PM	#29 SPTI -1119 File SCSIPassThrough.cpp, Line 306
	CdRom0: SCSIStatus(x02) WinError(0) NeroError(-1119)
	Sense Key:  0x04 (KEY_HARDWARE_ERROR)
	Sense Code: 0x09
	Sense Qual: 0x00
	CDB Data:   0x2A 00 00 03 7D 24 00 00 1A 00 00 00 
	Sense Area: 0x70 00 04 00 00 00 00 0E 00 00 00 00 09 
	Buffer x04930000: Len xf8a0
	0x00 FF FF FF FF FF FF FF FF FF FF 00 51 D0 44 61 
	0x4C 16 60 82 44 5E 8B 80 62 8B E7 15 E3 3A FE A0 
	0xA5 49 71 29 AF 97 86 F9 27 B0 14 35 A8 6E 6C C0 
	
12:02:12 PM	#30 CDR -1119 File Writer.cpp, Line 302
	Track following error
	E: HP DVD Writer 840b
	
12:02:12 PM	#31 Text 0 File ThreadedTransfer.cpp, Line 228
	all writers idle, stopping conversion
	
12:02:12 PM	#32 Text 0 File ThreadedTransfer.cpp, Line 222
	conversion idle, stopping reader
	
12:02:12 PM	#33 Phase 38 File dlgbrnst.cpp, Line 1724
	Burn process failed at 16x (2,400 KB/s)
	

Existing drivers:
File 'Drivers\CDRALW2K.SYS': Ver=8.0.0.212 , size=2560 bytes, created 8/19/2005 6:00:00 AM 
File 'Drivers\PXHELP20.SYS': Ver=3.00.09a, size=46080 bytes, created 8/19/2005 6:00:00 AM (Prassi/Veritas driver for win 2K)

Registry Keys:
HKLM\Software\Microsoft\Windows NT\CurrentVersion\WinLogon\AllocateCDROMs : 0 (Security Option)
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Old 05-12-2006, 12:37 PM   #2
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Default Re: hp 840b dvd burner problem

Try going into device manager, uninstall both optical drives, restart the computer, then they will reinstall, and see what happens...
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