and if the manual that I posted doesn't help u then go here:
theres a cool chat with a tech button
and also a link from where u can e-mail the support.
and if u don't get it working there is also a phone number where u can call and say curse words to customer care representatives.
U might also find this number usefull in getting the pc working. (though this option prolly is only available before the call with the curse words.