Go Back   Computer Forums > General Computing > Hardware
Click Here to Login
Join Computer forums Today


Reply
 
Thread Tools Search this Thread Display Modes
 
Old 10-29-2012, 07:25 PM   #1
Beta Member
 
Join Date: Oct 2012
Location: united states
Posts: 4
Question hi i got a computer issue relating to internet

Hi, my problem is, my computer will connect to the internet but then it will randomly disconnect from my wireless internet i also tried this at my grandmothers house and it does the exact same thing so i know its my computer. when it disconnects if i leave it alone for about 5 minutes it will reconnect on its own, but when i right click on the internet bars and click trouble shoot it says this "problem with wireless adapter or access point. fixed." i have no idea as to why this happens. it happens anywhere from 10-20 times a day sometimes more sometimes less. i am really starting to get annoyed as i play an mmorpg that you need to be afk a lot to get reputation and stuff, and when i wake up the next day it almost always gets dced within a hour after going afk. any help ? im not sure whether this is the right category, so sorry if it isnt.

my specs:
windows 7 home premium x64
HP pavillion g7 notebook pc
amd a6-3420m apu with radeon(tm) HD graphics 4 cpu's ~1.5GHz
4gb ram
graphics card: AMD radeon(tm) HD 6520G
So below is the issues troubleshooting found



Windows Network Diagnostics Publisher details

Issues found
Problem with wireless adapter or access pointProblem with wireless adapter or access point Fixed
Reset the wireless adapter Completed
Investigate router or access point issues Not run
Refer to Windows Help and Support for more information about wireless connectivity problems Not run


Issues found Detection details

6 Problem with wireless adapter or access point Fixed

Reset the wireless adapter Completed

Network Diagnostics Log
File Name: 505163E3-0342-40A1-8615-1CBF4194FA62.Repair.1.etl


Investigate router or access point issues Not run

If you're connected to a hotspot or domain network, contact the network administrator. Otherwise: 1. Unplug or turn off the device. 2. After all the lights on the device are off, wait at least 10 seconds. 3. Turn the device back on or plug it back into the power outlet. To restart a router or access point that has a built-in battery, press and quickly release the Reset button.
Refer to Windows Help and Support for more information about wireless connectivity problems Not run

Windows cannot resolve your wireless connectivity issue.


Detection details

Diagnostics Information (Network Adapter)
Details about network adapter diagnosis:

Network adapter Wireless Network Connection driver information:

Description . . . . . . . . . . : Atheros AR9485 802.11b/g/n WiFi Adapter
Manufacturer . . . . . . . . . : Atheros Communications Inc.
Provider . . . . . . . . . . . : Atheros Communications Inc.
Version . . . . . . . . . . . : 9.2.0.444
Inf File Name . . . . . . . . . : C:\Windows\INF\oem10.inf
Inf File Date . . . . . . . . . : Monday, August 22, 2011 3:10:14 AM
Section Name . . . . . . . . . : ATHR_DEV_OS61_H3119.ndi
Hardware ID . . . . . . . . . . : pci\ven_168c&dev_0032&subsys_1785103c
Instance Status Flags . . . . . : 0x180200a
Device Manager Status Code . . : 0
IfType . . . . . . . . . . . . : 71
Physical Media Type . . . . . . : 9



Diagnostics Information (Wireless Connectivity)
Details about wireless connectivity diagnosis:

Information for connection being diagnosed
Interface GUID: b9b4e9ac-db57-474d-b1ea-54c9168f0d80
Interface name: Atheros AR9485 802.11b/g/n WiFi Adapter
Interface type: Native WiFi
Profile: NETGEAR1
SSID: NETGEAR1
SSID length: 8
Connection mode: Infra
Security: Yes
Connect even if network is not broadcasting: No

Connection incident diagnosed
Auto Configuration ID: 5
Connection ID: 8

Connection status summary
Connection started at: 2012-10-29 16:43:52-447
Profile match: Success
Pre-Association: Success
Association: Fail
Security and Authentication: Not started

List of visible access point(s): 2 item(s) total, 2 item(s) displayed
BSSID BSS Type PHY Signal(dB) Chnl/freq SSID
-------------------------------------------------------------------------
02-2B-BB-A5-30-A5 Ad hoc g -89 6 HPJ610a.E65919
30-46-9A-6A-C5-28 Infra <unknown> -56 11 NETGEAR1

Connection History

Information for Auto Configuration ID 5

List of visible networks: 2 item(s) total, 2 item(s) displayed
BSS Type PHY Security Signal(RSSI) Compatible SSID
------------------------------------------------------------------------------
Ad hoc g No 16 Yes HPJ610a.E65919
Infra <unknown> Yes 90 Yes NETGEAR1

List of preferred networks: 1 item(s)
Profile: NETGEAR1
SSID: NETGEAR1
SSID length: 8
Connection mode: Infra
Security: Yes
Set by group policy: No
Connect even if network is not broadcasting: No
Connectable: Yes

Information for Connection ID 8
Connection started at: 2012-10-29 16:43:52-447
Auto Configuration ID: 5
Profile: NETGEAR1
SSID: NETGEAR1
SSID length: 8
Connection mode: Infra
Security: Yes
Pre-Association and Association
Connectivity settings provided by hardware manufacturer (IHV): No
Security settings provided by hardware manufacturer (IHV): No
Profile matches network requirements: Success
Pre-association status: Success
Association status: Fail 0x00038002
Association reason code: 0x00000002

Information for Auto Configuration ID 4

List of visible networks: 2 item(s) total, 2 item(s) displayed
BSS Type PHY Security Signal(RSSI) Compatible SSID
------------------------------------------------------------------------------
Ad hoc g No 18 Yes HPJ610a.E65919
Infra <unknown> Yes 90 Yes NETGEAR1

List of preferred networks: 1 item(s)
Profile: NETGEAR1
SSID: NETGEAR1
SSID length: 8
Connection mode: Infra
Security: Yes
Set by group policy: No
Connect even if network is not broadcasting: No
Connectable: No
Reason: 0x00028006

Information for Connection ID 7
Connection started at: 2012-10-29 16:43:48-941
Auto Configuration ID: 4
Profile: NETGEAR1
SSID: NETGEAR1
SSID length: 8
Connection mode: Infra
Security: Yes
Pre-Association and Association
Connectivity settings provided by hardware manufacturer (IHV): No
Security settings provided by hardware manufacturer (IHV): No
Profile matches network requirements: Success
Pre-association status: Success
Association status: Fail 0x00038002
Association reason code: 0x00000002

Information for Connection ID 6
Connection started at: 2012-10-29 16:43:29-610
Auto Configuration ID: 4
Profile: NETGEAR1
SSID: NETGEAR1
SSID length: 8
Connection mode: Infra
Security: Yes
Pre-Association and Association
Connectivity settings provided by hardware manufacturer (IHV): No
Security settings provided by hardware manufacturer (IHV): No
Profile matches network requirements: Success
Pre-association status: Success
Association status: Fail 0x00038002
Association reason code: 0x00000002

Information for Connection ID 5
Connection started at: 2012-10-29 16:43:27-056
Auto Configuration ID: 4
Profile: NETGEAR1
SSID: NETGEAR1
SSID length: 8
Connection mode: Infra
Security: Yes
Pre-Association and Association
Connectivity settings provided by hardware manufacturer (IHV): No
Security settings provided by hardware manufacturer (IHV): No
Profile matches network requirements: Success
Pre-association status: Success
Association status: Fail 0x00038002
Association reason code: 0x00000002

Information for Auto Configuration ID 3

List of visible networks: 1 item(s) total, 1 item(s) displayed
BSS Type PHY Security Signal(RSSI) Compatible SSID
------------------------------------------------------------------------------
Infra <unknown> Yes 74 Yes NETGEAR1

List of preferred networks: 1 item(s)
Profile: NETGEAR1
SSID: NETGEAR1
SSID length: 8
Connection mode: Infra
Security: Yes
Set by group policy: No
Connect even if network is not broadcasting: No
Connectable: Yes

Information for Connection ID 4
Connection started at: 2012-10-29 15:13:10-895
Auto Configuration ID: 3
Profile: NETGEAR1
SSID: NETGEAR1
SSID length: 8
Connection mode: Infra
Security: Yes
Pre-Association and Association
Connectivity settings provided by hardware manufacturer (IHV): No
Security settings provided by hardware manufacturer (IHV): No
Profile matches network requirements: Success
Pre-association status: Success
Association status: Success
Last AP: 30-46-9a-6a-c5-28
Security and Authentication
Configured security type: Open
Configured encryption type: WEP
802.1X protocol: No
Key exchange initiated: Yes
Unicast key received: No
Multicast key received: No
Number of security packets received: 0
Number of security packets sent: 0
Security attempt status: Success
Connectivity
Packet statistics
Ndis Rx: 0
Ndis Tx: 0
Unicast decrypt success: 2456
Multicast decrypt success: 0
Unicast decrypt failure: 0
Multicast decrypt failure: 0
Rx success: 2503
Rx failure: 16388
Tx success: 1363
Tx failure: 0
Tx retry: 36
Tx multiple retry: 0
Tx max lifetime exceeded: 0
Tx ACK failure: 7037
Roaming history: 1 item(s)
Times: 2012-10-29 16:43:16-043
Roamed from BSSID: 30-46-9a-6a-c5-28
Reason: 0x00020001
Disconnected from BSSID: 00-00-00-00-00-00 Reason: 0x00000205




Diagnostics Information (Wireless Connectivity)
Details about wireless connectivity diagnosis:

For complete information about this session see the wireless connectivity information event.

Helper Class: Auto Configuration
Initialize status: Success

Information for connection being diagnosed
Interface GUID: b9b4e9ac-db57-474d-b1ea-54c9168f0d80
Interface name: Atheros AR9485 802.11b/g/n WiFi Adapter
Interface type: Native WiFi
Profile: NETGEAR1
SSID: NETGEAR1
SSID length: 8
Connection mode: Infra
Security: Yes
Connect even if network is not broadcasting: No

Result of diagnosis: Problem found
Issue referred to: RNWF MSM Helper Class

Root cause:
Windows could not connect to "NETGEAR1"
You can try to connect again.

Repair option:
Reset your wireless network adapter
This will disable and then enable the network adapter "Wireless Network Connection" on this computer.




Diagnostics Information (Wireless Network Adapter)
Details about wireless network adapter diagnosis:

For complete information about this session see the wireless connectivity information event.

Helper Class: Native WiFi MSM
Initialize status: Success

Information for connection being diagnosed
Interface GUID: b9b4e9ac-db57-474d-b1ea-54c9168f0d80
Interface name: Atheros AR9485 802.11b/g/n WiFi Adapter
Interface type: Native WiFi
Profile: NETGEAR1
SSID: NETGEAR1
SSID length: 8
Connection mode: Infra
Security: Yes
Connect even if network is not broadcasting: No

Result of diagnosis: Problem found

Root cause:
Wireless association to "NETGEAR1" failed
A response was not received from the router or access point.

Detailed root cause:
Wireless association to this network failed. Windows did not receive any response from the wireless router or accesspoint.

Repair option:
Look for causes of low wireless signal quality
The signal is weak due to distance or interference.
Windows Help and Support can provide more information about this problem.




Network Diagnostics Log
File Name: 505163E3-0342-40A1-8615-1CBF4194FA62.Diagnose.0.etl

Other Networking Configuration and Logs
File Name: NetworkConfiguration.cab

Collection information
Computer Name: STEVEN-HP
Windows Version: 6.1
Architecture: amd64
Time: Monday, October 29, 2012 4:43:54 PM

Publisher details

Windows Network Diagnostics
Detects problems with network connectivity.
Package Version: 1.0
Publisher: Microsoft Windows
__________________

felixrevealed is offline   Reply With Quote
Old 10-29-2012, 07:33 PM   #2
Golden Master
 
BK_123's Avatar
 
Join Date: Dec 2009
Location: Australia
Posts: 7,531
Default Re: hi i got a computer issue relating to internet

Have you tried installing the latest drivers?
__________________

BK_123 is online now   Reply With Quote
Old 10-29-2012, 07:47 PM   #3
In Runtime
 
Join Date: Apr 2012
Location: US
Posts: 433
Default Re: hi i got a computer issue relating to internet

First you're in the right place.

Second how long has this been a problem, I.e. did this start from the time you got started with your computer? Also have you checked with your ISP to see if they're having a problem on their end?
Tech Explorer is offline   Reply With Quote
Old 10-29-2012, 07:51 PM   #4
Beta Member
 
Join Date: Oct 2012
Location: united states
Posts: 4
Default Re: hi i got a computer issue relating to internet

Quote:
Originally Posted by Tech Explorer View Post
First you're in the right place.

Second how long has this been a problem, I.e. did this start from the time you got started with your computer? Also have you checked with your ISP to see if they're having a problem on their end?
I got the computer around 4 months ago and its been doing this for the past 1 in a half months. and yes i did there not having any current known issues
in fact it just happened again while replying to you.
felixrevealed is offline   Reply With Quote
Old 10-29-2012, 07:58 PM   #5
Beta Member
 
Join Date: Oct 2012
Location: united states
Posts: 4
Default Re: hi i got a computer issue relating to internet

Quote:
Originally Posted by BK_123 View Post
Have you tried installing the latest drivers?

ok my network adapters are not up to date i will try installing them and see what happens
felixrevealed is offline   Reply With Quote
Old 10-29-2012, 08:19 PM   #6
Golden Master
 
BK_123's Avatar
 
Join Date: Dec 2009
Location: Australia
Posts: 7,531
Default Re: hi i got a computer issue relating to internet

Ok then give it a go..
BK_123 is online now   Reply With Quote
Old 10-29-2012, 08:48 PM   #7
Beta Member
 
Join Date: Oct 2012
Location: united states
Posts: 4
Default Re: hi i got a computer issue relating to internet

Quote:
Originally Posted by BK_123 View Post
Ok then give it a go..
k it seems to have worked appreciate the help. so far no dc's. have a good one
felixrevealed is offline   Reply With Quote
Old 10-29-2012, 09:45 PM   #8
Golden Master
 
BK_123's Avatar
 
Join Date: Dec 2009
Location: Australia
Posts: 7,531
Default Re: hi i got a computer issue relating to internet

Glad that I could have been of some assistance..
__________________

BK_123 is online now   Reply With Quote
Reply

Tags
connecting problem

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are Off



All times are GMT -5. The time now is 01:37 AM.


Powered by vBulletin® Version 3.8.8 Beta 4
Copyright ©2000 - 2017, vBulletin Solutions, Inc.
Search Engine Friendly URLs by vBSEO 3.6.0