I am restoring my brother's computer, an HP 304w back to its original state. Because he did not have the restore disk I used F10 (per the HP website) and it restored just fine. (So far I have done it 2x to try to remedy the following issue). The problem lies in when I launch IE which is the original IE 6. It will load ok and then once I go to google and type a few letters it will crash. I used the report the error link but I get back no technical info. A couple of times I made it through to windows update page but I receive script errors. If it does load it doesn't load correctly so I couldn't select a link. When I go to windows update link from the control panel it opens a page that at the top says Can't access Windows update from Windows XP, Windows server 2003 or Windows 2000. I have even booted up in safe mode and it does the same. I finally got Opera downloaded and it works ok though when I tried to download a plugin for flash I received the error, The procedure entry point DecoderPointer could not be located in the dynamic link library KERNEL32.dll. I have seen these type of errors quite a few times that include the DecoderPointer and dynamic link library so not sure what that means. I went to the control panel and ensured the settings are to download the newest updates but the computer never updates. I also went to the HP support site and have updated a lot of the drivers and bios updates but none of that seemed to help. Any help is greatly appreciated!