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Old 06-15-2013, 10:48 PM   #1
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Question Help with external hard drive

Hi,
I have a seagate goflex external harddrive which fell down from a feet height recently andnow I am unable to copy data to hard drive I am able to recover important data but is that it.? shall I have to fotget the drive ? Is there any way to get the drive to work? I used active boot disk to to recover the data. It s a 2tb goflex desk external hard drive

Thanks,
Sudhir
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Old 06-15-2013, 11:59 PM   #2
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Default Re: Help with external hard drive

Try taking the drive out of the enclosure and plug it into to the computer inside the case and then try using a program called Download Recuva 1.47.948 - FileHippo.com to try and recover the files.
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Old 06-16-2013, 01:18 AM   #3
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Default Re: Help with external hard drive

It has a 2 year warranty on it. Retrieve your data off it and RMA it to be repaired.
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Old 06-16-2013, 06:51 AM   #4
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Default

Thanks for the response the product is out of warranty and can you instruct me how to connect it to computer?

Thanks in advance,
Sudhir
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Old 06-16-2013, 03:31 PM   #5
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Default Re: Help with external hard drive

You'll need to take the drive out and determine if it's SATA or IDE, most likely SATA.

If that's the case, then you'll need to determine if your computer has any spare SATA ports on the motherboard paired with a spare SATA power connection. Assuming you do, you'll be able to power down the system, connect the drive and reboot. There's a chance it may mess with your boot order, but doubt it will. Once you boot back into windows the drive will auto install and mount itself assuming it's still in operating condition.
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