Help Desk Software

[DemonHunter1111]

Hello All,

I am interested in implementing a help desk ticketing system. My question is with so many solutions out there, does anyone know of a good help desk ticketing system. I really wanted to use outlook's current infrastructure as a backbone for the help desk software. Someone told me that there was a plug-in for outlook that would do this. Can anyone recommend me a good solution, even if it's not using outlook?

Thanks

 

[Raffaz]

Not sure if this is what your looking for.
http://www.ilient.com/

 

[DemonHunter1111]

Yes, I have done some research and noticed Ilient's help desk software. It seems like it can do the job, but i am really looking for someone who uses a particular help desk software on a regular basis and can tell me if it is good or not. I am currently considering Crow Canyon's Outlook Help Desk 3.0 and Ilient SysAid Help Desk.