I sent this question to a Dell via email and this is what I got back. Does this sound like a reasonable answer?
Dear Jared Mizanin,
Thank you for contacting Dell Technical Support. We appreciate this
opportunity to assist you.
As I see in my records you have Dell Inspiron 9300 with Microsoft
Windows XP operating system.
I understand from your e-mail that you received wrong CDs for this
system. I apologize for the inconvenience you have faced in this issue. I
will do my best to provide the assistance you need to make your time and
I have checked the dispatch details. Please note that the CDs sent to
you are correct. We need to install the drivers after the operating
system reinstallation. The Application CD is not the drivers CD. As the
system is non shipping system we will not be able to send you the drivers
I am providing you a link for the drivers. You will be able to install
required drivers from the following link. Please download the drivers
to a flash drive or burn to a CD then install on the system in question:
I hope that the above information will help you to resolve the issue.
If you have any more questions or need more information, please reply to
The case number for this interaction is (I've excluded this). The case has been
documented and the contents of this case are available to all Dell
support representatives. If you need additional assistance with this issue
and you utilize our phone or chat support channels, please provide them
with this case number. For additional assistance via e-mail, simply
reply to this e-mail.
If you still feel that there are additional Dell Hardware related
concerns that need to be addressed, please visit our web site:
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Thank you for choosing Dell. Assuring you of our best service at all
Dell Rep ID 119129
Dell Technical Support
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