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Old 11-02-2007, 12:55 PM   #1
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Default Help after re-installing Windows XP!

I had bad spyware issues on my Dell Inspiron 9300 widescreen with high resolution screen (something like 1900x1200). I contacted Dell and they sent me a Windows XP Operating System CD and an Applications CD. So I reinstalled Windows and now I have several problems:

1. The highest resolution available is 1600x1200.

2. All images are stretched out, or "flattened." It's as if the CD was meant for a non-widescreen Dell??

3. I'm not sure how to connect to our WideOpenWest internet service. When I first bought the laptop, I was instantly connected.

4. When I popped in the Applications CD, it asked for my make of Dell, and the 9300 wasn't listed as an option.

I know very little about computers, but if anybody can help me out or find me a better reinstallation CD I'd appreciate it!
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Old 11-02-2007, 01:11 PM   #2
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Default Re: Help after re-installing Windows XP!

Contact Dell. It seems to me they made an error here. Actually if your computer isn't listed on the apps CD, they must have.
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Old 11-02-2007, 03:20 PM   #3
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Default Re: Help after re-installing Windows XP!

I sent this question to a Dell via email and this is what I got back. Does this sound like a reasonable answer?

Dear Jared Mizanin,

Thank you for contacting Dell Technical Support. We appreciate this
opportunity to assist you.

As I see in my records you have Dell Inspiron 9300 with Microsoft
Windows XP operating system.

I understand from your e-mail that you received wrong CDs for this
system. I apologize for the inconvenience you have faced in this issue. I
will do my best to provide the assistance you need to make your time and
effort count.

I have checked the dispatch details. Please note that the CDs sent to
you are correct. We need to install the drivers after the operating
system reinstallation. The Application CD is not the drivers CD. As the
system is non shipping system we will not be able to send you the drivers
CD.

I am providing you a link for the drivers. You will be able to install
required drivers from the following link. Please download the drivers
to a flash drive or burn to a CD then install on the system in question:

http://support.dell.com/support/down...&catid=&impid=


I hope that the above information will help you to resolve the issue.
If you have any more questions or need more information, please reply to
this e-mail.

The case number for this interaction is (I've excluded this). The case has been
documented and the contents of this case are available to all Dell
support representatives. If you need additional assistance with this issue
and you utilize our phone or chat support channels, please provide them
with this case number. For additional assistance via e-mail, simply
reply to this e-mail.

If you still feel that there are additional Dell Hardware related
concerns that need to be addressed, please visit our web site:

http://www.support.dell.com/

Our 24x7 technical support center can also be reached at
1-800-624-9896.
(Please have your Express Service Code ready when calling)

Thank you for choosing Dell. Assuring you of our best service at all
times.

Thank you,

Pankaj
Dell Rep ID 119129
Dell Technical Support
6:00 AM to 3:00 PM CST

Note: In case if you are replying on my weekly off days, I will be able
to reply only once I'm back on Monday.

Weekly Off: Monday & Tuesday
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Old 11-02-2007, 03:37 PM   #4
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Default Re: Help after re-installing Windows XP!

yep, you'll just have to d/load the required drivers from the site.
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Old 11-02-2007, 04:18 PM   #5
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Default Re: Help after re-installing Windows XP!

sweet. thanks guys!
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