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Old 03-18-2006, 03:01 PM   #1
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Default Help!

Ok, when i try to install my new Norton it says i have an older version. And it tells me to uninstall it and restart and the install this one. The thing is i dont have norton, its not in add/remove but it is in program files but it wont let me delete it. Its been on my comp forevr because i had the trial and then when i tried to remove it a long time ago it wouldnt let me it kepy saying please purchase now. So i disabled it on startup via msconfig and now i want to install the real thing so how the hell do i get rid of the older norton???
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Old 03-18-2006, 03:03 PM   #2
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Default Re: Help!

I'd check in CTRL+ALT+DEL under Processes.. I haven't used it much myself, but I think its something that starts with like nav.... or something.. just take a look.

If nothing else, call Symantec..

http://www.symantec.com/about/profile/contact.jsp
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Old 03-18-2006, 03:09 PM   #3
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Cant call them lol, i for reasons i shouldnt mention (yeah my phone doesnt work )
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Old 03-18-2006, 03:11 PM   #4
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Default Re: Help!

geeze..lol..i wouldnt be surprised if u didnt even pay for ur computer...prob. stole it
lmao
have u ever purchased a software?
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Old 03-18-2006, 03:12 PM   #5
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I don't mean to be a wet rag (alot of people do it).. but I'd edit the post before your flamed to hell.

Anyway, try searching Google for the service name to disable.
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Old 03-18-2006, 03:12 PM   #6
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Default Re: Help!

Yep..Windows Xp..and a couple of games back in the day when i didnt know how to use a computer
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Old 03-18-2006, 03:17 PM   #7
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Default Re: Help!

Quote:
Originally Posted by Bahawolf
I don't mean to be a wet rag (alot of people do it).. but I'd edit the post before your flamed to hell.

Anyway, try searching Google for the service name to disable.
i was juust kidding
chill out i do it too
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Old 03-18-2006, 04:07 PM   #8
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Default Re: Help!

Search for anything with the name Symantec or Norton under the Start Menu>Search for files or folders. Delete everything that you know is Norton/Symantec related (that you don't use) and then try to install it again.
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Old 03-18-2006, 04:15 PM   #9
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I just did, but the one in program files still wont delete. So then i tried to install it again i got the same problem who knows.
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Old 03-18-2006, 04:23 PM   #10
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Restart your computer and try it again. When you boot up, check all processes in the task manager and make sure it isn't being used.
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