Go Back   Computer Forums > General Computing > Hardware
Click Here to Login
Join Computer forums Today


Reply
 
Thread Tools Search this Thread Display Modes
 
Old 05-21-2008, 12:43 AM   #1
Baseband Member
 
JORYLEE76's Avatar
 
Join Date: Apr 2008
Posts: 23
Send a message via Yahoo to JORYLEE76
Default having problems with microsoft word

my microsoft word keeps poping up the window that says something about C++ and having to shut down in an "unusual" way. then it tells me to contact the suport teams or some crap. has this ever happend to anyone? does anyone have any suguestions on who to fix this. i cant do anything with word now because i loose the file before i can save it or get anywhere with it?
__________________

JORYLEE76 is offline   Reply With Quote
Old 05-21-2008, 01:08 AM   #2
Fully Optimized
 
A True Folder's Avatar
 
Join Date: Jan 2007
Posts: 2,789
Default Re: having problems with microsoft word

This and your SP3 problem make me wonder if you have a virus or corruption of some sort, have you run virus scans??
__________________

__________________
E8600@ 4.25GHz, 1.325V | Thermalright Ultra 120 eXtreme + Scythe Slipstream 120 | Asus Rampage Extreme| 4GB Corsair 2000MHz 8-8-8-24 @ 1600 6-7-6-24| ASUS 9800GTX| Pioneer 18X SATA DVD-RW | 320GB + 500GB WD SATAII | Antec True Power Trio 650W | Thermaltake Sonata | Vista Ultimate x64 SP2/Win7 Ultimate
A True Folder is offline   Reply With Quote
Old 05-21-2008, 01:25 AM   #3
Baseband Member
 
JORYLEE76's Avatar
 
Join Date: Apr 2008
Posts: 23
Send a message via Yahoo to JORYLEE76
Default Re: having problems with microsoft word

Quote:
Originally Posted by A True Folder View Post
This and your SP3 problem make me wonder if you have a virus or corruption of some sort, have you run virus scans??
I need to purchase another year of service from my viruse program (webroot spy sweeper). so no it hasnt happend as of late.. Im going through the steps of downloading the sp3 update and am doing the exe thing. hopefully that will work.. im thinking about just sticking in my office 2003 cd and redownloading over the top of and seeing what happens???
JORYLEE76 is offline   Reply With Quote
Old 05-21-2008, 01:56 AM   #4
Fully Optimized
 
A True Folder's Avatar
 
Join Date: Jan 2007
Posts: 2,789
Default Re: having problems with microsoft word

Assuming this is your XP installation.

There are plenty of free scanners online, AVG free, Avast, Antivir just to name a few, I'd suggest you use one of those (disable your resident one, don't have two running at the same time) and scan your pc, there are also online scanners, Bit Defender, Panda etc.

Once you have scanned and before you reinstall office (and before you install SP3) do a system file check, it may be as simple as that.

Pop your XP cd in the rom drive, cancel auto run, Go to start > run > type in sfc /scannow (note the space between sfc and the / if it is not typed correctly it will not run) and hit OK.

It will scan your installation and repair any corrupt Windows System files.
__________________
E8600@ 4.25GHz, 1.325V | Thermalright Ultra 120 eXtreme + Scythe Slipstream 120 | Asus Rampage Extreme| 4GB Corsair 2000MHz 8-8-8-24 @ 1600 6-7-6-24| ASUS 9800GTX| Pioneer 18X SATA DVD-RW | 320GB + 500GB WD SATAII | Antec True Power Trio 650W | Thermaltake Sonata | Vista Ultimate x64 SP2/Win7 Ultimate
A True Folder is offline   Reply With Quote
Old 05-21-2008, 02:01 AM   #5
Baseband Member
 
JORYLEE76's Avatar
 
Join Date: Apr 2008
Posts: 23
Send a message via Yahoo to JORYLEE76
Default Re: having problems with microsoft word

Quote:
Originally Posted by A True Folder View Post

Pop your XP cd in the rom drive, cancel auto run, Go to start > run > type in sfc /scannow (note the space between sfc and the / if it is not typed correctly it will not run) and hit OK.

It will scan your installation and repair any corrupt Windows System files.
i need to order it. when i bought the laptop i didnt get a cd with it. I'm not sure who to contact to get the xp windows install disk. but ill try and figure that out. thanks.
JORYLEE76 is offline   Reply With Quote
Old 05-21-2008, 03:00 AM   #6
Fully Optimized
 
A True Folder's Avatar
 
Join Date: Jan 2007
Posts: 2,789
Default Re: having problems with microsoft word

I don't know about your laptop but some of them have a hidden partition that you can make a restore disk from, does the documentation mention anything along those lines?

Other than that I'd be asking the vendor or the manufacturer direct
__________________
E8600@ 4.25GHz, 1.325V | Thermalright Ultra 120 eXtreme + Scythe Slipstream 120 | Asus Rampage Extreme| 4GB Corsair 2000MHz 8-8-8-24 @ 1600 6-7-6-24| ASUS 9800GTX| Pioneer 18X SATA DVD-RW | 320GB + 500GB WD SATAII | Antec True Power Trio 650W | Thermaltake Sonata | Vista Ultimate x64 SP2/Win7 Ultimate
A True Folder is offline   Reply With Quote
Old 05-21-2008, 07:11 AM   #7
Site Team
 
celegorm's Avatar
 
Join Date: Sep 2006
Posts: 10,713
Send a message via AIM to celegorm
Default Re: having problems with microsoft word

If your using spy sweeper as an anti-virus then I can almost guarantee that you have a virus. Spy sweeper is anti-spyware not anti-virus.


I would try reinstalling office and see how that helps.
__________________
"as a fanboy i refuse to admit it and will pull countless things out of my butt to disprove it"

Team Thelegorm! Total Kills: 21 (i iz in uor profile, editsing your sigz)
celegorm is offline   Reply With Quote
Old 05-21-2008, 11:26 AM   #8
Baseband Member
 
JORYLEE76's Avatar
 
Join Date: Apr 2008
Posts: 23
Send a message via Yahoo to JORYLEE76
Default Re: having problems with microsoft word

Quote:
Originally Posted by celegorm View Post
If your using spy sweeper as an anti-virus then I can almost guarantee that you have a virus. Spy sweeper is anti-spyware not anti-virus.


I would try reinstalling office and see how that helps.

sorry. it is spysweeper with anti-virus. its done very very well. better then anything ive used in the past. I guess time will tell. i found 2 trogen gen they have been deleted. im trying to install the xp sp3 and then ill work on the word program.
__________________

JORYLEE76 is offline   Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are Off



All times are GMT -5. The time now is 05:38 PM.


Powered by vBulletin® Version 3.8.8 Beta 4
Copyright ©2000 - 2017, vBulletin Solutions, Inc.
Search Engine Friendly URLs by vBSEO 3.6.0