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Old 02-15-2007, 01:58 PM   #1
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Default Hard Drive Help :]

Hey guys.

I am at school, and I am trying to fix a teacher's computer.

It is a Dell Dimension 8400.

Here is the problem:

I turn on the PC, and it goes past the Windows XP screen with scrolling loading bar, and then you get a blue screen of death.

The blue screen of death message is as follows:
"UNMOUNTABLE_BOOT_VOLUME
STOP: 0x000000ED (0x873D6A68, 0xC0000006, 0x00000000, 0x00000000"

So I tried to go to the Recovery Console with the XP cd in the CD-ROM drive, but it wouldn't let me go to it because it said:

"Setup did not find any hard disk drives installed in your computer."

I ran the diagnostic on the HDD and it said failed and the return code was just "?"

There are files on the computer that are needed, and I need to get them back, and get the computer back running.

So... Help away :]
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Old 02-15-2007, 02:02 PM   #2
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Default Re: Hard Drive Help :]

What was done on the pc before this problem happened? was it an upgrade?
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Old 02-15-2007, 02:05 PM   #3
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Default Re: Hard Drive Help :]

This is my teacher's dad's computer lol.

So as far as I know, he was using the computer and he pulled the power cable out of either the wall or the back of the case.

That is all I know. It is not an upgrade though.
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Old 02-15-2007, 02:09 PM   #4
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Default Re: Hard Drive Help :]

Well it would help if we had more info. Heres a few articles about it tho, maybe you can work the problem out from them, once you know more info.

Scroll down on this one, about the IDE cable
http://www.updatexp.com/stop-messages.html

Restart computer or upgrade
http://support.microsoft.com/kb/297185

caching enabled on IDE drive
http://support.microsoft.com/kb/315403

There are plenty more aswell, thats why the more info you can give, the easier the problem will be to solve.
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Old 02-15-2007, 04:43 PM   #5
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Default Re: Hard Drive Help :]

I've had this problem a few times and what I did was buy a hard drive enclosure for about $30 and plugged the unbootable drive into it and accessed it from another computer...

sometimes it works, sometimes it doesn't...
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Old 02-15-2007, 05:42 PM   #6
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Default Re: Hard Drive Help :]

I had that problem But my hard drive was not plugged in all the way.
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