We downloaded FireFox and the laptop froze and keeps showing this error:
A problem has been detected and windows has been shut down to prevent damage to your computer.
If this is the first time you've seen this Stop error screen, restart your computer. If this screen appears again, follow these steps:
Check to make sure any new hardware or software is properly installed. If this is a new installation, ask your hardware or software manufacturer for any windows updates you might need.
If problems continue, disable tor remove any newly installed hardware or software. Disable BIOS memory oprions such as caching or showing. If you need to use Safe Mode to remove or disable components, restart your computer, press F8 to select Advanced Startup options, and then select Safe Mode.
***STOP: 0X0000007A (0XE17B668, 0XC000000E, 0XBF8C4128, 0X186E8860)
***Win32k.sys - Address BF8C4128 base at BF800000, Darestamp 41107f7a
Beginning dump of physical memory
Physical memory dump comp[lete.
Contact you system administrator or technical support group for further assistance.
So I did a factory restore; but this error still pops up. It logs into windows and is fine for a few min then freezes and it pops up, restarts and does the whole process over and over again....any suggestions will help.